Receptionist/Appointment Coordinator
Location: 927 46 Ave SE, Calgary, AB T2G 2A5
Type: Full Time – Monday- Friday 8:00am to 5:00pm
Position Overview:
At ProFix Automotive Services, we’re not your typical auto shop.
We’re a fast-growing, startup-style automotive service business built on one simple mission: honest service, clear communication, and earning trust for life.
From oil changes and diagnostics to major repairs and inspections, our team delivers transparent, high-quality automotive care with no shortcuts and no surprises.
Now we’re looking for the face of our shop - someone who can own the front desk, keep our schedule tight, and make every customer feel taken care of from the first call to final pickup.
Responsibilities:
- Be the warm, professional first point of contact (phone, text, email, in-person)
- Greet customers and create a welcoming, high-trust experience
- Clearly communicate services, timelines, and next steps
- Follow up with customers on appointments, updates, and completed work
- Book, confirm, and optimize daily appointments for services like: Oil changes, brake work, tires & alignments, inspections, diagnostics, and repairs
- Manage technician schedules to maximize efficiency and minimize downtime
- Handle rescheduling, urgent bookings, and workflow adjustments in real time
- Open and close repair orders (ROs)
- Coordinate with technicians on job status and timelines
- Ensure smooth vehicle drop-off and pick-up process
- Maintain accurate customer and vehicle records
- Help customers understand recommended services (no pressure, just clarity)
- Identify opportunities to fill the schedule and increase shop productivity
- Support estimates, approvals, and customer decision-making
- Keep the front desk clean, organized, and professional
- Manage inbound inquiries and prioritize effectively
- Support day-to-day shop operations as needed
Requirements:
- Strong phone presence – you enjoy talking to people
- Highly organized and detail-oriented
- Ability to multitask in a fast-paced, startup environment
- Positive, solutions-first attitude
- Clear communicator who builds trust quickly
- Comfortable with scheduling software / basic computer systems
- Automotive knowledge is a bonus (we can train the right person)
Benefits of Working with Us:
- Competitive compensation based on your experience ($18-$20/hour)
- Performance-based bonuses tied to shop efficiency & booking targets
- Monday–Friday schedule (no weekends)
- Paid Vacation plus Flex Days (used for sick or personal time)
- Christmas Bonus Days
- Performance-based bonuses tied to shop efficiency & booking targets
- Monday–Friday schedule (no weekends)
- Opportunity to grow with the company & make a real impact
This is a Full-time position at ProFix Automotive Services in Calgary AB, this is not a remote role