FOOD & BEVERAGE MANAGER

Parlour Inn is currently seeking a Food & Beverage Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Food & Beverage Manager
Location: Stratford, ON
Property: Parlour Inn

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: To oversee all Food and Beverage Team Members ensuring that the highest level of service is provided at all times.

Duties and Responsibilities:

Primary Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Ensures that the Restaurant, Lounge, Room Service, Mini Bar Operations and Kitchen in conjunction with the Executive Chef, are fully operational in terms of both quality food and beverage and sufficient Team Members to service guests
• Performs the human resources functions relative to hiring, training, promotions, motivating and terminating Team Members as required. Specific attention to training in order to maintain four diamond status
• Ensures the Team Members within Food and Beverage are aware of and follow all safety policies and procedures
• Develops and implements ongoing sales and marketing initiatives
• Oversees the preparation of wine lists, menus and other promotional materials as required
• Responsible for the Food and Beverage preparation and implementation of departmental budget
• Ensures that budgetary guidelines are monitored and maintained in all hotel Food and Beverage throughout the year
• Liaisons with other department managers and supervisors on an ongoing basis to ensure that all activities of the Food and Beverage are consistent with hotel departmental requirements
• Ensures Food and Beverage are effectively and efficiently carried out with appropriate follow-up where required
• Assists the conference and banquets operations to achieve optimum performance
• Oversees cleanliness and tidiness of Food and Beverage

Secondary Responsibilities:

• Handles Team Member inquiries and matters relating to hotel/human resource policies and procedures
• Ensures adequate inventory of supplies and equipment are available at all times in all Food and Beverage
• Works with Food and Beverage Supervisors to ensure the requests of Team Members in terms of hours-worked verses shift priority and gratuity distribution are considered
• Ensures that Team Members recognize the new procedures and policies needed to adapt to a four-diamond standard and adapt to this change without major resistance
• Prioritizes the needs of Food and Beverage Team Members, other departments and all supervisors/managers to meet all objectives
• Filling Duty Manager shifts when required
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional product and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• All other duties as assigned

Technical/ Managerial/ Administrative Requirements:

• Demonstrate knowledge of food and wines matching, food and wines service styles and menu writing
• Knowledge of POS in Food & Beverage
• Demonstrated ability to control costs including inventory, labour, etc.
• Initiated food and beverage promotions
• Demonstrates strong planning and organizing skills
• Developing and implementing annual budgets, profit and loss, and capital expenditures
• Developing annual promotion and marketing plans
• Team Member scheduling
• Revenue stock control
• Food and beverage variance analysis
• Knowledge of Restaurant Reservations system
• Supervises & directs Restaurant, Banquet and Lounge Team Members, Room Service, Mini-bar, and Team Member Restaurant Attendants

Professional Requirements:

• Graduate of hotel administration diploma, degree program or similar
• Minimum of eight (8) years post graduate hotel experience, gained in deluxe Food & Beverage including:
• 2 years Restaurant Management/Supervisory Experience
• 1-2 years Banqueting & Special Event Management experience
• Exposure to a multiunit operation
• Management experience as a multiunit Food and Beverage Manager or Assistant Food and Beverage Manager in a deluxe hotel
• Solid technical knowledge of food and wine

Personal Attributes:

• Demonstrated ability to deal effectively with guests
• Experience with resolving guest complaints and delivering exceptional service in food and beverage
• Experience of managing/directing banquet functions
• Guest relation style established through interview
• Deal effectively with team members and give examples of:
• Recruiting/selection
• Training/coaching
• Appraisal/evaluation
• Motivating
• Progressive corrective action
• Discipline
• Handling staffing and operational crisis
• Leading a team in improving performance - management style issues
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Physical Requirements:

• Prioritize demands of Team Members, other departments and supervisors to meet all objectives
• Balance demands of Team members in terms of hours worked versus shift priority and gratuity distribution

Questions, quoting the job title and location, may be directed to

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.