Patient Care Manager – Renal – Full Time

Purpose

Sault Area Hospital (SAH) is seeking a highly motivated individual who is able to lead multidisciplinary health care teams in an evolving and complex environment. Reporting directly to the Clinical Director for Emergency& Regional Programs. The Patient Care Manager for Renal is responsible for collaborating with SAH leaders and community partners while overseeing the day-to-day operations and business components of the Renal program at Sault Area Hospital including: developing and monitoring annual budgets, and efficiently managing the human and material resources to allow for the delivery of quality person-centered care. In this role you will work closely with the Ontario Renal Network as the Program’s main source of funding.

Job Duty – Management:

• Ensures appropriate staffing levels by recruiting and monitoring staffing levels, addressing any staffing issues that may arise and proactively planning for future workforce requirements.
• Schedules staff in collaboration with Workforce Planning to meet the needs of the department.
• Ensures department is operating in an environmentally friendly manner.
• Develops and implements short and long term decisions (present – 1 year) for own team.
• Develops Human Resource and operational plans that align and support department services and organizational strategic priorities.
• Develops, organizes, facilitates, and monitor department orientation and on-going training activities. Provide corrective feedback.
• Ensures that required equipment/resources in department are available and in good repair.
• Ensures all functions of payroll are completed as required.
• Maintains regular communication and collaboration with other departments.
• Maintains current knowledge of best practices and benchmarks relevant to the delivery of high quality services.
• Completes and manages department budget including the creation of operating and capital plans.
• Monitors and analyzes department metrics and trends and develops appropriate actions.
• Ensures that department policies, procedures, systems and accountability measures are in place.
• Responds to departmental client concerns. Round with patient and families regarding the quality of care they are receiving. Work collaboratively with the quality and risk department and senior leadership team to review all patient incident and work to minimize risk to hospital and patients.
• Makes resources available to support strategic initiatives, operational projects and process improvements.
• Identifies, champions and implements improvements/changes to delivery of services through collaboration with stakeholders using the principles of lean and change management.
• Makes specific changes in work methods or operations to improve performance and deliver results.
• Develops and defines department objectives and goals in line with larger organizational Quality Improvement Plan and Goals.
• Uses data to identify opportunities for improved service delivery, customer satisfaction and operational efficiency.
• Accountable for managing employee absenteeism and minimizing over-time.
• Ensures knowledge of collective agreements, adherence as required and ongoing collaboration with union partners to foster strong labour relations and positive relationships.
• Develop and maintain collaborative relationship with external partners.
• Develop, manage and coordinate clinical programs
• Liaise with program physicians, heads of service and chiefs.
• Participate in Quality and Governance meeting, committees and other organizational meetings identified as relevant to the program.
• Work closely with the Ontario Renal Network

Job Duty – Supervision:

• Supports and role models a service culture and iCcare Values.
• Recruits skilled employees that are a good cultural fit.
• Gives people clear instructions, clarifies standards and expectations and ensures individuals understand their role responsibilities.
• Sets specific milestones for direct reports to measure progress toward targeted objectives.
• Gives corrective feedback in private when performance does not meet standards.
• Ensures the group or individual team members have the necessarytools to do their job.
• Actively listens to and involves employees in the change process.
• Champions and establishes an inclusive, diverse and supportive environment.
• Leads, coaches, mentors and develops direct reports.
• Conducts performance reviews for direct reports.
• Manages conflict and facilitates resolution amongst front line staff.
• Engages staff to create a positive working environment, including regular and ongoing communication.
• Manages performance concerns in collaboration with Human Resources, including the authority to implement verbal, written and suspension level disciplinary decisions with the support of Human Resources. Recommends and proceeds with termination with appropriate approvals. Reports all appropriate discipline to regulatory body.
• Ensures employees are following organizational policies, procedures and guidelines in the performance of their duties.
• Coordinates the work of staff and ensures all work meets established quality standards.
• Functions as a professional role model demonstrating good interpersonal skills and a commitment to self-growth and development.
• Supports staff inter-professional collaboration

Staffing and Licensing Requirements:

• Bachelor’s Degree or equivalent experience in related field and/or Professional Certification in related field.
• Current certification/licensing with appropriate regulating body in good standing, if applicable
• Minimum 1-3 years’ leadership experience in a healthcare environment