Customer Service Representative

About the Role

We are seeking a detail-oriented and organized Order Entry Associate to join our team. This role plays a critical part in ensuring accurate and timely processing of customer orders, supporting smooth operations across sales, logistics, and fulfillment functions.

Key Responsibilities

· Accurately enter and process customer orders into internal systems (ERP/CRM)

· Review orders for completeness, pricing accuracy, and compliance with company policies

· Coordinate with Sales, Warehouse, and Logistics teams to ensure timely order fulfillment

· Monitor order status and proactively address delays or discrepancies

· Communicate with internal teams and customers regarding order updates, changes, or issues

· Maintain and update customer records, pricing details, and order documentation

· Assist in resolving order-related inquiries, including billing or shipping concerns

· Support reporting and data tracking for order volume, accuracy, and turnaround time

· Ensure adherence to company processes, quality standards, and service level agreements (SLAs)

Qualifications & Skills

· 1–3 years of experience in order entry, data entry, customer service, or administrative roles

· Strong attention to detail and high level of accuracy

· Experience working with ERP or CRM systems (e.g., SAP, Oracle, NetSuite) is an asset

· Proficiency in Microsoft Excel and other MS Office tools

· Strong organizational and time management skills in a fast-paced environment

· Excellent communication and interpersonal skills

· Ability to handle multiple tasks and prioritize effectively

KPI's

- Number of SO's enter per day

- Error Rate

- Number of Open Orders

- Reply time

- Timely escalation of issues

Preferred Qualifications

· Experience in logistics, supply chain, or distribution environments

· Familiarity with inventory systems and order management workflows

· Bilingual (English/French) is an asset (especially for Quebec-based client)

What We Offer

· A collaborative and supportive work environment

· Opportunities for growth and internal mobility

· Competitive compensation and benefits

· A culture that puts People First

Why Join Us?

At NWS, we believe in putting people first-our employees, our customers, and our partners. As an Order Entry Associate, you'll play a key role in delivering operational excellence while growing your career in a dynamic and supportive environment.

About NWS

NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments.

Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market.

Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity.

To learn more about us, please visit our website at nwsnext -

Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law.

Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws.

Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes.

A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment.

By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.