Shelter Manager - Calgary Women's Shelter

Shelter Manager - Calgary Women's Shelter Job Category

: Community Impact and Programs

Requisition Number

: SHELT001981

Posted : April 24, 2026

Full-Time

On-site

Locations Showing 1 location

Description The Shelter Manager fulfills The Mustard Seed’s mission by maintaining a high level of professionalism and respect for all who enter the space and live in the community. Reporting to the Director of Shelters - South, the Shelter Manager provides leadership and strategic planning to frontline operations and is responsible for overseeing the day-to-day operations of the Women’s Shelter. The individual will supervise staff recruitment, training, and performance management. Crisis intervention, conflict resolution, and coaching conversations are daily occurrences for this role.

Employment Type:

Full-time Schedule:

Monday to Friday 8:00am to 4:00pm Reporting to:

Director of Shelters - South Location:

Calgary, AB

Female applicants are sought for this position as a bona fide occupational requirement, due to the nature of the work in a women’s shelter, including direct interaction with residents and the need to ensure privacy, dignity, and trauma‑informed care.

MAJOR DUTIES AND RESPONSIBILITIES

Collaborate with the Director of Shelters - South and organizational leadership to coordinate and facilitate Shelter programming that aligns with The Mustard Seed’s mission and strategic objectives.

Serve as a liaison between the Shelter, HR, Health and Safety departments, other Mustard Seed programs, shelter leaders in other cities, local Fire Department, and businesses to foster effective communication and cooperation.

Prioritize and provide effective solutions to staff concerns and guest issues to ensure a positive and harmonious working environment.

Support HR designated duties, including assisting in the hiring process and providing support for employee relations.

Ensure staff receive proper training and orientation, regularly reviewing training materials to ensure their relevance and effectiveness.

Act as the Health and Safety Representative, assisting in facilitating meetings and addressing concerns promptly. Participate in Health and Safety initiatives for The Mustard Seed organization.

Plan and execute housing first programming that will engage our guests and offers fellowship, hope, and healing.

Oversee and support staff and volunteers to effectively work with guests on housing options within the re‑housing strategy.

Collaborate with all program and service areas of The Mustard Seed to provide efficient and impactful referrals to benefit the guests.

Handle shelter‑related guest grievances, conducting investigations, and engaging with staff when necessary to reach satisfactory outcomes.

Work with the Director of Shelters - South to maintain, develop, and evaluate all shelter policies, procedures, and budget.

Assist the Director of Shelters - South in managing government relationships at the shelter, including yearly audits, check‑ins, and daily reports.

Compile and propose the staffing budget, monitor variances throughout the fiscal year, prepare accurate expense reports, and recommend cost‑saving techniques.

Collaborate with the Grant department to secure applicable grants and manage corresponding weekly reports and statistics.

Consult with the Director of Shelters - South on unbudgeted purchases, and provide monthly reports, including statistics, GIK, KPIs, concerns, successes, and program updates.

Develop and implement policies, procedures, and key performance indicators to monitor progress and define success objectives.

Ensure that clients’ records and information are kept confidential, updated, and secure.

Help coordinate and participate in special events and projects as directed by the Director of Shelters - South.

Facilitate and attend all mandatory meetings and activities.

Perform other duties as assigned.

LEADERSHIP

Create a positive and supportive team dynamic and act as a positive Mustard Seed Ambassador.

Lead the daily operations of the shelter, providing guidance and direction to the shelter team to ensure the effective execution of staff tasks and responsibilities.

Provide strong leadership and support to Shelter Team Leads, fostering their professional growth and promoting a collaborative team environment.

Demonstrate the ability to make well‑informed decisions even in ambiguous or risky situations, relying on a combination of experience, data, and strategic thinking.

Exemplify the employment values of The Mustard Seed in all actions and interactions, becoming a role model for the team and reinforcing the organization’s culture.

Provide spiritual guidance and support to the team, encouraging a sense of purpose and meaning in their work.

Actively foster an environment of collaboration and knowledge‑sharing among team members, empowering them to contribute their unique perspectives and learn from one another.

MINIMUM QUALIFICATIONS AND SKILLS

A minimum of 5 years of experience working in the human services field, preferably with organizations focused on homeless services and/or poverty reduction/relief.

Bachelor’s degree in social science, Human Services, Strategic Leadership, or a related field is required. Consideration may be given to candidates with a combination of relevant education and experience.

Demonstrated experience managing and leading staff for a period of 3-5 years.

Excellent conflict resolution skills, with a track record of effectively handling challenging situations and fostering positive outcomes.

Proven ability to work collaboratively and thrive in a fast‑paced, diverse environment, fostering cooperation among team members and stakeholders.

Ability to work under pressure and effectively manage crises, maintaining composure and sound decision‑making during challenging times.

Demonstrated ability to network effectively and build strategic partnerships to support the organization’s goals and mission.

A Valid Class 5 Driver’s License, access to a reliable vehicle, a clean driver’s abstract, and $2 million liability insurance are required to fulfill job responsibilities.

WORKING CONDITIONS

The Mustard Seed Shelter operates 24/7, necessitating the Shelter Manager to carry and delegate responsibilities as needed.

Occasionally, the role may require working beyond regular working hours to address urgent matters and ensure smooth operations.

The role involves both sitting and standing throughout the workday. Additionally, moderate physical effort is required for tasks such as keyboarding, writing, and verbal communication.

The work environment is highly dynamic, with a fast‑paced nature that demands efficient decision‑making and adaptability.

This position is often fast‑paced and requires moderate amount of mental effort to analyze information, problem solve and process documents and data.

The role involves responding to highly intense situations, including traumatic events, requiring a moderate to high level of mental effort and emotional resilience.

This position requires training in usage of a two‑way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTalk.

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed.

As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.

Must have legal authorization to work in Canada on a full‑time basis for anyone other than current employer.

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package for full‑time employees, which includes extended health and dental benefits for both staff and their dependents.

An overnight premium is provided for all overnight shifts to recognize and compensate for the unique demands of working during these hours.

All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work‑life balance, addressing mental health concerns, and focusing on personal development in various areas.

#J-18808-Ljbffr