Supervisor: Lift Operations

Job Summary:

To oversee the safe and efficient operation of several assigned lifts within a zone on Whistler and/or Blackcomb, in addition to building and supporting a strong team of attentive and friendly lift staff.

Job Specifications:

• Starting Wage: $52,000 - $72,841
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities:

• To continually strive to exceed our Guest’s expectations and to create experiences of a lifetime for staff and guests.
• Set an excellent example and strives to continually improve in safety, service and job satisfaction
• Assist with the selection, training and development of staff, exceeding present standards
• Conduct employee reviews and participate in employee recognition programs.
• Ensure adherence to all operational and safety procedures, resulting in safe and efficient operation of the lift and other equipment (trucks, snowmobiles, etc.) and providing a safe environment for guests and staff.
• Responsible for establishing and maintaining all operational aspects of the lift including ramps, mazes, tools and signs. Maintain the highest house-keeping standards, ensuring a groomed, uncluttered, litter-free environment.
• Provide leadership, promote team spirit and cooperative work ethics; provide the most outstanding examples of friendly, cooperative relationships with our guests, other staff and within the Lift Team.
• Show initiative in handling routine matters and quick, thoughtful judgment in emergency situations.
• Is vigilant of and informs manager of (or corrects) unusual or unsafe situations not only in an assigned zone, but anywhere on Whistler Blackcomb.
• Prior to public operation of any lift, ensure all safety and operational procedures are complete.
• Assign lift hosts to their stations on a daily basis.
• Ensure proper and complete documentation of lift logs, incident and maintenance forms.
• Attend and participate in all employee meetings.
• Assume responsibility of a Lift Zone and Lift Team and provide leadership and coaching.
• At every opportunity, greet every guest in a friendly manner, making eye contact whenever possible.
• Initiate and participate with animation
• Demonstrate our core values: Be Safe, Do Good, Serve Others, Do Right, Drive Value, Have Fun and Be Inclusive!
• Always show up on time, in uniform (including a nametag) and adhere to the grooming policy!

Job Requirements:

• Must be well groomed, in good physical condition.
• Must be mature, energetic and dependable, with the ability to take initiative and work unsupervised.
• Must have excellent interpersonal and guest relations skills
• Must be a strong skier or snowboarder
• Ability to set the standard in the industry for efficient, safe operation – understanding of the Z98 requirements for operating lift operations in both winter and summer environments
• Must have previous lift experience in a fast pace, high volume, year round mountain resort
• Experience operating and training staff in the operation of high volume year round gondola operations is an asset
• Experience operating and training staff in the operation of fast pace, high volume Bike Park lift operations is an asset
• Experience in training new, inexperienced staff on all areas of lift operations in both summer and winter operations is an asset
• Must have a good, basic knowledge of mechanics used on lifts and be capable of troubleshooting on all lift equipment particularly on a variety of gondolas in both winter and summer
• Must satisfactorily complete the required lift exams
• A proven record as a team leader and motivator in high volume, fast pace mountain resort operations is an asset
• One + years of service at Whistler Blackcomb is an asset
• One + year of experience in Gondola operations is an asset
• Experience leading a team of lift operations staff in a ski and boarding learning area is an asset
• Proof of clear criminal record check

The expected pay range is $52,000 - $72,841. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.