Implementation Consultant

Job Description Reporting to the Director of Implementation Services, this individual will play a key role in helping our partners to leverage Visa products and services to improve their business. As part of the Client Services team, you serve as the voice of the customer into the design, development and successful deployment of projects. North America Digital Implementations partners with issuers, acquirers, processors, FinTech’s, merchants and vendors to deliver consulting and project implementations. While the primary focus is Visa Direct, the scope also includes Token services and various Visa Developer Platform (VDP) offerings such as the Visa In‑App Provisioning SDK, Visa Transaction Controls and Visa Transaction Notification Service. The ideal person for this role would have experience with Visa Direct and other digital products and services.

Essential Functions

Serve as a Project Manager for implementation services provided to Visa Clients. Manages the efforts of Visa technical and business resources (including other project managers where appropriate) required to implement new and add‑on Visa products and services.

Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.

Manage multiple and concurrent implementation projects to ensure that all product and sales goals are supported in a cost‑effective, timely manner, that results in high level of client satisfaction.

Recognize unique client requirements or special project considerations and work with project resources to resolve issues and mitigate risk. This is essential in meeting the client’s expectations without over‑committing internal resources.

Define scope, leverage project plans and identify project team resource requirements. Establish project milestones, dates, deliverables, contingencies and communication plans.

Will consult/negotiate implementation plans, schedules and approaches with internal and external clients to ensure Visa Inc. and client goals are met. Must be able to influence client decisions through a combination of negotiation and consultative input.

Escalate projects that are in jeopardy and work with executive management within Visa and the client organization as appropriate to make decisions and bring appropriate resources to bear to resolve issues.

Report customer project accomplishments and deliverables to senior management.

Conduct an analysis of client portfolios, operational infrastructures and processes in conjunction with implementation projects.

Recommend opportunities for continuous process improvement for implementation of Visa products/services, resulting in shorter cycle times, improved efficiency, reduced costs and increased customer satisfaction.

Maintain current and comprehensive knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required.

Stay current with the payment industry and client trends as well as maintain a strong knowledge of Visa products and services.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.

Analytical skills to prepare and summarize data into business solutions and provide sound analysis.

Able to communicate complex technical terms and/or processes in business language tailored to client.

Self‑starter able to achieve results as part of an effective team (across countries and time zones).

Able to effectively prioritize and multi‑task under deadlines.

Experience using standard Microsoft Office tools (e.g., MPP, Excel, PowerPoint, Word).

Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.

Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise. Basic to intermediate proficiency in the following skills:

Building client relationships – Build credibility and create trust‑based relations, partner with clients to build their business.

Becoming customer centric – Listen to and prioritize customer needs to drive value realization and build trusted partnerships.

Success planning – Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions.

Client engagement – Communicate clearly and effectively with clients.

Proactiveness – Think ahead and take action.

Critical thinking – Take ownership over problems and find creative solutions to complex problems.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa welcomes and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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