Regional Manager-Multi-Residential

Our Purpose At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Putting Our Purpose into Action We support our people by offering:

Access to experienced subject matter experts who provide mentorship and hands‑on learning.

A wide range of career opportunities across the organization.

A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value The Regional Manager oversees all operations within their assigned region, including leasing activity, building performance, and major project execution, while strengthening Hazelview’s position as the landlord of choice. Their portfolio includes roughly 2,000–2,500 units and a team of 50–100 employees.

They are responsible for guiding and developing Property Managers, Community Managers, and Building Managers, ensuring financial targets are met and that every property in the region upholds company quality standards. They also create localized strategies by understanding their teams, residents, and the communities they serve.

This role requires strong collaboration across various internal departments – such as Quality Assurance, Resident Relations, Sales & Leasing, Facilities, In‑Suite Services, and Finance. The Regional Manager must ensure that they and their teams provide timely, accurate information to shared services groups, including HR, IT, and Legal.

Customer Service

Ensure that a superior level of cooperation, service and support is provided to residents.

Ensure building standards are maintained at a high level and building staff are performing duties in a professional manner.

Resolve resident complaints and concerns in a timely fashion with a view to driving Resident retention through a superior level of customer satisfaction.

Support and train site‑level staff on Hazelview's standards of Customer Service.

Operations and Leasing

Oversee and manage assigned property management functions to improve efficiency and reduce operating costs.

Inspect the properties on a weekly/daily basis to monitor performance & ensure properties are maintained to Hazelview's standards.

Propose and discuss possible renovations or improvements with Asset Management.

Obtain proper authorization before engaging contractors.

Obtain quotes or bids from contractors for repairs, renovations and maintenance.

Ensure that work has been satisfactorily completed and approve invoices.

Ensure standard processes & procedures in place to resolve issues relating to repairs and maintenance in a timely fashion.

Coordinate after hours’ emergencies as required.

Responsible for maintaining Occupancy/Vacancy levels at the mandate set by Hazelview.

Have knowledge of market rents and ability to set asking rents based on market conditions.

Have working knowledge of legislation pertaining to the Rental Housing Industry, Human Rights Code and Labor Standards Act.

Leadership and Management

Directly manage Regional team including Regional Administrator, Property Managers, Area Managers, Regional Maintenance Manager and on‑site Team Members including Building Managers, Maintenance Associates and Cleaners.

Responsible for planning, assigning and directing work; for interviewing, hiring and training Team Members; Team Member relations; mentoring and coaching.

Ensure that Team members fulfill their responsibilities when providing timely and accurate information to other departments as requested (e.g. Asset Management, Capital & Development, Customer Experience, Finance, People & Culture, Marketing, etc.).

Analyze and resolve work problems, or assist Team Members in solving work problems.

Initiate or suggest plans to motivate workers to achieve work goals.

Financial and Budgets

Prepare annual operating budgets and collaborate with capital team for each property.

Accountable for delivering the financial results and Key Performance Indicators (KPIs) against annual budget targets; overall financial and administrative review of assigned properties.

Review of Monthly Operating Statements; preparation and submission of Variance Reports; preparation of Monthly Business Reviews with action items and commitments; including for each Property Manager and/or Area Manager and their respective portfolios to the Director of Operations, Asset Management and the Finance Team.

Development & execution of Underperforming Asset Plans (UPAs) where appropriate and as requested by the Director of Operations to ensure that the financial goals and objectives in the Region are being achieved.

Ensure that PayScan is managed & maintained throughout the Region in a thorough, complete & detailed manner and, on a timely basis, meeting all Finance Department deadlines.

Review weekly vacancies/ availability reports; Review rents to ensure minimum market value.

Oversee collection of rents (and serve notices to vacate).

Ensure that rent rolls are accurate.

Review and approve resident leases and renewal leases.

Oversee and ensure compliance with local housing laws and regulations.

The Expertise You’ll Bring Qualifications Required

Preferably a Business degree with a major in a real estate discipline.

Minimum 5 years of experience in a senior role.

Real Estate Designation (e.g. CPM) would be an asset.

Proven track record of operating a portfolio at a high level, maximizing revenues and reducing expenses.

Proven sales and leasing skills as well as excellent customer relations skills.

Proven ability to manage a region as an effective business model.

Ability to negotiate with contractors and suppliers to achieve the best pricing.

Strong knowledge of building systems.

Proven ability to manage a team as well as work independently.

Ability to take initiative in order to keep a high occupancy rate.

Proven track record of following through to achieve results.

Proven ability to liaise with people at all levels of an organization.

Strong computer skills including Microsoft Office (Excel, Word) and Yardi would be an asset.

Why You’ll Love Working at Morguard

A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

Meaningful opportunities for professional growth and development.

Exposure to a diverse portfolio of real estate assets across North America.

A competitive compensation and benefits package designed to support you and your family.

Support for work‑life balance, along with accessible employment practices that meet AODA requirements.

Inclusive by Nature Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you.

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