Director, Infrastructure Operations

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity We’re looking to fill an opening for a Director, Infrastructure Operations to join our IT team. Reporting to the VP, Technology Operations & Support, the Director, Infrastructure Operations is accountable for the end‑to‑end operational health, scalability, reliability, and cost efficiency of all on‑premises and cloud environments. This role provides leadership across infrastructure engineering, cloud platforms, system and application administration, database services, networking, and operational security execution.

This leader works in close partnership with peer leaders across Security, Desktop and Application Management, and Change and Incident Management. The Security function defines security strategy, standards, and governance, while this role is accountable for implementing, operating, and sustaining those controls within infrastructure and platform environments.

The Director is responsible for building and leading a department capable of supporting business‑as‑usual operations, deployments around the clock, and providing technical resources for project delivery, ensuring platforms remain stable, secure, scalable, and cost effective while enabling ongoing change.

Who you are

Service

- You put your clients' needs first. You advocate service excellence, and work to deliver client‑centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner

Execution

- You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes

Collaboration

- You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

Leadership

- You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like

Responsible for the day‑to‑day operations of all on premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platforms

Provides leadership and direction to managers and senior technical leads responsible for infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational security

Accountable for operational execution of security controls, ensuring platforms align with security standards, policies, and architectural direction defined by the Security team

Partners with Desktop and Application Management leaders to ensure infrastructure and platforms effectively support end user and application requirements

Partners with Change and Incident Management teams to ensure deployments are controlled, risks are understood, and incidents are resolved effectively

Designs, implements and oversees an operational support model that leverages a third party provider for off‑hour monitoring, ticket triage, and emergency support, while retaining accountability for escalation models, hand‑offs, and overall operational effectiveness

Ensures availability of technical resources for project delivery, balancing BAU operational demands with project commitments and timelines

Owns platform availability, performance, capacity, resilience, and recoverability, including high availability and disaster recovery capabilities

Oversees deployment, configuration, patching, lifecycle management, and decommissioning of infrastructure and platform services

Ensures effective monitoring, alerting, logging, and operational response, driving continuous improvement in reliability and operational maturity

Leads resource planning and workforce management, including skills development, succession planning, and capacity alignment to demand

Owns cloud and infrastructure cost management, including forecasting, optimization, vendor management, and financial accountability

Establishes and enforces operational standards, runbooks, automation, and best practices across infrastructure and platform services

Provides clear direction, prioritization, and accountability to managers and teams delivering operational and project outcomes

Acts as an escalation point for significant operational issues, ensuring timely resolution and clear communication to stakeholders

Supports audits, risk assessments, and compliance activities related to infrastructure, operational controls, and security execution; facilitates development of relevant IT operational policies, standards and procedures

Requirements

Bachelor's degree in Information Systems, Computer Science, or equivalent practical experience

10+ years of progressive IT experience, with 5+ years in infrastructure or operations leadership roles managing managers or senior leads

Proven experience operating hybrid environments, including on premises infrastructure and public cloud platforms (e.g., Azure and/or AWS)

Strong background in infrastructure and platform operations, including compute, storage, networking, databases, and middleware

Experience leading teams across systems administration, application administration, DBAs, networking, and operational security

Demonstrated experience building and leading teams that support 24x7 operational environments and frequent deployment activity

Strong understanding of incident, problem, and change management, and how they integrate with operational execution

Experience executing security controls and operational safeguards in alignment with standards defined by a centralized Security function

Proven ability to balance business as usual operations with project delivery, including shared resource planning and prioritization

Strong experience with cloud cost management and optimization, including forecasting, vendor management, and financial accountability

Experience developing managers and senior technical staff, building sustainable operational capability and depth

Ability to collaborate effectively with peer leaders across Security, End User Computing, Applications, and Service Delivery

Experience in regulated environments (financial services an asset)

Strong communication skills, with the ability to engage technical teams, peer leaders, and senior executives

Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Competitive compensation package that rewards and recognizes individual contributions

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top‑up options

Matching contributions to our retirement program

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Regular social events to foster teamwork

Salary This position is posted with an expected salary range of $155,000 - $165,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Equal Employment Opportunity Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

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