Systems Engineer Manager

This role can be based remotely in the Greater Toronto Area, Ontario, Canada.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service.

Graebel Companies, Inc. is seeking a highly skilled and proactive Manager, Systems Engineering who will be responsible for leading and actively contributing to the IT Infrastructure team’s operations across a hybrid environment (on-premises, Azure, and AWS). This role combines hands‑on technical execution with team leadership, ensuring the stability, security, and continuous improvement of enterprise infrastructure. The successful candidate will oversee day‑to‑day systems engineering activities, supports strategic initiatives defined by the Director of IT Infrastructure, and serves as the primary escalation point for complex infrastructure issues.

We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $130,000 to $170,000 CAD .

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead, mentor, and manage the Systems Engineering team, including performance management, workload prioritization, and professional development

Participate directly in hands‑on engineering work, including troubleshooting, system configuration, and infrastructure deployment

Provide Tier 3 escalation support for complex infrastructure, system, and cloud‑related issues

Oversee and maintain hybrid infrastructure environments, including on‑premises data center systems, and Microsoft Azure and Amazon AWS cloud environments

Administer core infrastructure services, including compute, storage, and backup solutions (e.g., NetApp, Cisco UCS, Rubrik)

Maintain and support hybrid identity environments, including Active Directory and Entra ID (Azure AD), with responsibility for SSO and MFA enforcement

Configure and troubleshoot networking components, including DNS, DHCP, and solid working knowledge of firewalls, VLANs, routing, and cloud networking (VNETs, VPCs)

Partner with Information Security to implement and maintain security controls, including vulnerability management and endpoint protection (e.g., Tenable, Red Canary, CrowdStrike)

Ensure all systems are regularly patched and compliant using enterprise patch management tools (e.g., Azure Arc, Action1)

Enforce system security baselines and configuration standardization using Group Policy (GPO)

Execute and improve patching, system hardening, and vulnerability remediation processes

Implement and maintain infrastructure monitoring, alerting, and incident response processes

Lead root cause analysis and ensure follow‑through on corrective actions

Contribute to infrastructure automation efforts using tools such as Terraform

Support enterprise applications and underlying platforms (e.g., SQL Server, IIS, .NET)

Participate in technology evaluations, solution design, and implementation planning

Maintain accurate and up-to-date documentation of systems, configurations, and operational procedures

Manage team on‑call rotations and participate as needed to ensure 24/7 operational coverage

Required Skills REQUIRED SKILLS AND QUALIFICATIONS

Demonstrated experience managing IT infrastructure or systems engineering teams in a hands‑on capacity

Strong technical expertise in hybrid infrastructure environments, including on‑premises systems and cloud platforms (Azure and AWS)

Deep experience with virtualization technologies, specifically Microsoft Hyper‑V

Strong working knowledge of networking fundamentals, including VLANs, DNS, DHCP, routing, and firewall management

Experience with enterprise patch management solutions (e.g., Azure Arc, Action1)

Strong understanding of system hardening and configuration management, including Group Policy (GPO) administration

Experience with enterprise security tools and practices, including endpoint protection and vulnerability management

Hands‑on experience with Active Directory, Entra ID (Azure AD), and hybrid identity management

Experience with infrastructure automation tools (e.g., Terraform)

Familiarity with enterprise application hosting environments (SQL Server, IIS, .NET)

Proven ability to troubleshoot complex systems issues across multiple infrastructure layers

Strong organizational, communication, and problem‑solving skills

Ability to balance technical execution with team leadership responsibilities

Willingness to participate in an on‑call rotation

Required Experience

Bachelor’s degree in Computer Engineering, Information Technology, or related field; or equivalent professional experience.

5+ years in IT infrastructure or systems engineering roles with 2+ years in a leadership/management capacity.

Certifications such as:

AWS Certified Solutions Architect / SysOps Administrator

Microsoft Certified: Azure Administrator Associate / Enterprise Admin Expert

CCNA or equivalent networking certification

ITIL Foundation Certification

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

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