Resolution Officer

Job Description

What is the opportunity?

We are looking for a Resolution Officer to support the Finance and Business Partners of FSS (Financial Shared Services) Accounting Services with respect to the provision of the Specialized Services provided by FSS.
This includes but is not limited to Accounts Receivable and processing of Journal Entries, Top Side and Adjustment Capture adhering to strict timelines and service delivery metrics for all processes and act as a liaison to partners for problem identification and resolution, service quality and initiative delivery.

What will you do?

• Coordinate with fellow team members responsible for the JEAAS and Accounts Receivable work to ensure all requests are completed accurately and within the required SLA.

• Daily/ Weekly/ Monthly/ Quarterly Entry of Journals Via various application systems varying in complexity from basic to mid-level with access to EPM and TM1required.

• Raise, monitor for aging and payment clearing of various receivable types.

• Review and update SOP and Job aid for completeness and accuracy on a yearly basis or concurrent with process changes.

• Identify and implement opportunities for process improvement, in partnership with management / partners as appropriate.

• Available for evening and weekend coverage depending on GV days and quarter/year end requirements.

What do you need to succeed?

Must-have:

• 2+ years in accounting, financial operations, or transaction processing roles.

• Proficiency in financial systems/ERP tools and Microsoft Office Suite.

• Strong analytical, problem-solving, and communication skills; ability to work independently and in teams.

• Availability for extended hours during critical financial periods (month/quarter/year-end).

• Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience).

Nice-to-have:

• Experience working in financial institutions or banking sector in financial institutions.

• Familiarity with financial regulations and internal control frameworks.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-06

Application Deadline:

2026-07-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.