Représentant des services financiers/Client Financial Services Representative

Client Financial Services Representative

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

Représentant des services financiers est responsable de la gestion d'un portefeuille de plusieurs entreprises . Il doit veiller au recouvrement et la réconciliation des comptes, y compris le versement des douanes et taxes./The Client Financial Services Representative is responsible for managing a high quality portfolio with a proactive collection approach. Focus is required on the timely collection and reconciliation of accounts; including remittances of duties and taxes.

KEY DUTIES & RESPONSIBILITIES

• Gérer les comptes clients du portefeuille attribué en communiquant par téléphone ou par courriel. Cela comprend la négociation des modalités de paiement ainsi que l'établissement de relations avec les clients afin de comprendre leurs besoins et leurs problèmes/ Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails. This includes negotiating payment arrangements as well as building relationships with customers in order to understand their needs and issues

• Surveiller et gérer les notifications d'expédition, dans les limites autorisées/Monitor and manage “shipment hold/notification” screen within authorized limits

• Solliciter l’aide des opérations et de la haute direction lorsque c’est nécessaire pour accélérer le processus de recouvrement

• Assurer le suivi les opérations concernant les litiges clients/Communicate and follow up within specified timelines with Operations regarding customer disputes

• Analyser les montants non attribués dans les délais spécifiés par l'entreprise/ Analyze unapplied amounts within company specified timelines
• Identifier les comptes complexes et fournir des recommandations à leur recouvrement/ Identify problem accounts and provide recommendations related to recovery

• Maintenir la conformité requise selon les procédures internes/ Maintain compliance with required internal controls and departmental procedures

• Assurer les mises à jour sur les activités de recouvrement/Maintain accurate documentation of all collection efforts, and provide updates on collection activity

• Préparer et suivre les prévisions de liquidité mensuelles pour un portefeuille spécifique./Prepare and monitor monthly cash forecast for specific portfolio

• Atteindre les objectifs individuels et collectifs du département /Achieve defined individual and department goals

• Aider avec toute autre tâche requise/ Assist with any other duties as required
  

KNOWLEDGE & SKILLS

• Passionné par le recouvrement et engagé à fournir un excellent service à la clientèle/ Enthusiastic about collections and committed to providing excellent customer service
• excellente communication professionnelle, tant écrite qu'orale / Effective business writing and professional communication skills
• Haut degré d'engagement, responsabilité et d'initiative/ High degree of dedication, ownership and initiative

• Capacité de travailler indépendamment mais aussi au sein d'une équipe/Ability to work independently and perform in a team environment

• Bonnes compétences organisationnelles ,à gérer plusieurs tâches simultanément / Strong organizational skills; ability to multi-task and prioritize

• excellent service à la clientèle / Good customer service skills.
• Maitriser Microsoft office ( Word, Excel)/ Proficiency in Microsoft Office (Word, Excel)

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $39,370 - $59,200 CAD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time

Location: ON Toronto - CN030, QC St. Laurent Liesse Rd - CN026