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Enercare
Senior Retention and Loyalty AnalystEnercare • Toronto, Canada
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Senior Retention and Loyalty Analyst

Senior Retention and Loyalty Analyst

Enercare • Toronto, Canada
8 days ago
Job type
  • Full-time
Job description
Drive customer loyalty at Enercare Inc. as a Senior Analyst specializing in Retention and Loyalty. Leverage data analysis to boost customer value and minimize churn in a hybrid work model.

This full-time role is based in Markham, ON, reporting to the Senior Marketing Manager, National Acquisition. You will utilize your analytical skills to provide insights into customer behavior, working closely with Product and Marketing teams. Key responsibilities include developing reports, using SQL and Python for data analysis, and ensuring high-quality data through validation and reconciliation.

Key Responsibilities: • Analyze retention and churn metrics for growth insights • Develop and automate dashboards for stakeholder reporting • Translate business needs into structured datasets • Utilize SQL and Python for large dataset analysis • Optimize Power BI dashboards for performance and scalability

Requirements: • Bachelor's degree in Data Analytics or related field • 3+ years in data analysis or business intelligence role • Proficient in SQL and Excel, Power Query, and Power Pivot • Experience with Python for automation and analysis • Strong attention to detail and data accuracy

Become a key player in enhancing Enercare's customer experiences through data-driven strategies and analytics. #J-18808-Ljbffr
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Senior Retention and Loyalty Analyst • Toronto, Canada

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