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Client-Focused Program Manager Role360insights • Whitby, Durham Region, CA
Client-Focused Program Manager Role

Client-Focused Program Manager Role

360insights • Whitby, Durham Region, CA
3 days ago
Job type
  • Full-time
Job description
Elevate client satisfaction as a Program Manager, focusing on operational excellence and team collaboration. Serve as the primary contact ensuring seamless program delivery and client support in a dynamic environment. This role, requiring 3-5 years of experience, emphasizes account management and operational oversight. You will manage service level agreements (SLAs), oversee program intake processes, and foster strong relationships with clients and internal teams. The position demands strong project management skills, coupled with the ability to analyze data and present findings. Key Responsibilities: • Manage operational requests from initiation to resolution • Collaborate in client integrations and internal training • Conduct quarterly performance reviews with clients • Develop and maintain training materials and documentation • Analyze program performance and recommend improvements Requirements: • 3-5 years in account management or operational roles • Strong client service and communication skills • Proficient in project management and risk analysis • Experience with data analysis and presentations • Familiarity with ticket management systems Be the driving force behind operational success and client satisfaction as a Program Manager. #J-18808-Ljbffr
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Client-Focused Program Manager Role • Whitby, Durham Region, CA

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