Senior Technical Program Manager - Marketplace

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Infrastructure and Platform Services (IPS) The IPS team is the backbone of EA’s global gaming ecosystem, delivering the technology that powers EA’s live games and player experiences. IPS provides a deep portfolio of digital platform gaming services and production infrastructure to EA's game studios. From scalable cloud solutions to AI-driven gameplay services, IPS ensures that EA’s games are available anytime, anywhere for millions of players worldwide.

Marketplace Team The Marketplace team builds our in-game economy management systems for EA games. These systems include the management and handling of in-game goods, virtual currencies, promotional offers, and player asset management. The Marketplace team is composed of cloud engineering specialists, product managers, and program managers collaborating to build, scale, and deploy the most capable systems in support of EA's large array of games.

Senior Technical Program Manager As a Senior Technical Program Manager you will report to Director of Program Management.

Responsibilities

You will build and manage the development plan, schedule, and process for multiple simultaneous projects, including tasks, resources, quality, time, priorities and costs.

You will deliver progress updates to management, ensuring alignment and transparency across all organizational levels.

You will coordinate releases, including tracking bug/quality metrics, and ensuring agreement of schedules with customers, our testing group, and other technology groups.

You will balance goals and roadmaps from Product Management with estimates and capacity constraints from Development to provide measurable milestones.

You will proactively identify, address, and mitigate risks to ensure the seamless delivery of high-quality products.

Collaborate with Product Management, engineering teams, and key partners (central teams, game teams) to refine and align development requirements for successful execution.

You will manage cross-group dependencies by securing commitments from partners, tracking progress, and ensuring alignment to drive successful delivery.

You will pursue continuous improvement efforts based on the feedback from our partners related to performance indicators.

You will make data driven decisions by using data and our requirements to provide important insights on vision, requirements, and service improvements.

You will create new process improvement protocols to address persistent program problems.

Qualifications

8+ years technical program management experience running medium to large software programs.

Expertise in modern project management and SDLC processes and artifacts.

Experience across component definition, design, engagement, engineering, and service management for highly available online services and platforms.

Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/SharePoint, Monday.com.

Bonus

Experience working on high-scale, high-availability multi-tenant web services.

Experience working in GitHub or GitLab, reading code reviews, and understanding API specs.

Experience programming (JAVA, C#, Go, Rust etc.).

Hybrid Remote/Office Role This is a hybrid remote/in-office role.

Pay Transparency - North America Compensation And Benefits The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

British Columbia (depending on location e.g. Vancouver vs. Victoria) *$133,500 - $186,400 CAD

Pay is just one part of the overall compensation at EA. For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Equal Opportunity Employer Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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