Senior Business Analyst, CIS

Job Description Find Your Limitless with Reliance

By joining Reliance as a

Senior Business Analyst, CIS , you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs

A successful and knowledgeable team to be part of and learn from

Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family

Career paths so you can advance in the company

Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Become a key resource for the business, develop an understanding of the applications impacting customers, billing & payments, customer communications, etc.

Proactively analyze key trends, identify data integrity issues, financial risks and opportunities, and support the functions’ delivery against financial and operational targets

Partner with business to identify and monitor KPI’s, gather and format data into regular and ad-hoc reports and dashboards

Provide value-add analysis to drive performance

Develop solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs

Support and analyze various aspects of the billing/payments lifecycle including reporting, auditing and updates to processes

Develop process flows and end to end functional designs

Builds effective relationships with internal and external stakeholders

Identify opportunities to improve processes and systems, support implementation of best practices, and drive continuous improvements

Drive / Support projects and initiatives as assigned

What do you bring?

2+ years of experience working in a financial analysis and business support capacity

Professional designation or advanced degree (CPA, CFA, or similar)

Expertise with Microsoft suite (Excel, Power BI, Power Point, SQL – preferred)

Experience with billing applications, SAP S/4HANA is an asset

Self-starter and strong team player, with a sense of urgency and a demonstrated ability to work in a fast-paced environment

Analytical thinker, action-taker, resilient and resourceful with a keen attention to detail and results focused

Comfortable with data, strong competency in driving analysis & building and maintaining models

Excellent communication skills – both verbal and written

Exemplifies behavior that is consistent with Reliance culture, values and leadership practices

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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