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Jonas Software UK
Customer Solution AnalystJonas Software UK • Toronto, Canada
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Customer Solution Analyst

Customer Solution Analyst

Jonas Software UK • Toronto, Canada
5 days ago
Job type
  • Full-time
Job description
Jonas Software – Construction Division Customer Support Analyst

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.

Overview As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. The successful candidate requires excellent interpersonal and problem‑solving skills with the ability to learn quickly in a fast‑paced team environment. Previous accounting and customer service experience is required.

Job Responsibilities

Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases

Analyze data and user process to find deficiencies in process, reports or software functionality

Have the ability to keep composure under stressful situations

Harness time management skills to effectively and efficiently resolve multiple client issues

Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused

Serve as primary support liaison between clients and Jonas

Keep clients informed of progression with issues and provide follow up as necessary

Collaborate with other departments or offices as necessary to expedite resolutions

Promote and maintain a high quality, professional, service‑oriented company image among clients

Job Qualifications

Application/customer support experience in the software industry preferred

Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset

Must be able to troubleshoot, multi‑task in a fast‑paced environment and set priorities within time constraints

Excellent organizational, time management, punctuality and customer service skills

Courteous and professional phone manner, demeanor and attitude are essential

Good team player, yet willing to take personal responsibility for resolution of issues

Proven ability to meet deadlines

Proven ability to problem solve and teach others

Excellent command of the English language (spoken and written)

Accounting degree and/or experience an asset

What makes this a great place to work?

Competitive compensation

Once established work from home 1-2 times a week

Extensive in‑class and hands on training

Comprehensive benefits package

Learning and development opportunities

Career development and merit based growth plan

Energetic and simulating work environment with annual employee awards and regular department and company events and outings

Scheduled Weekly Hours: 37.5 hours

Worker Type: Regular

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Customer Solution Analyst • Toronto, Canada

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