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TD Bank
Manager of AI and Automation StrategyTD Bank • Toronto, Canada
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Manager of AI and Automation Strategy

Manager of AI and Automation Strategy

TD Bank • Toronto, Canada
9 days ago
Job type
  • Full-time
Job description
Direct the AI and Automation strategy as a senior leader. Enhance operations and customer interactions through targeted strategies and innovative AI solutions while maintaining compliance.

This pivotal role will enable you to shape the approach to AI within customer operations across North America. You will engage with various teams to develop executable AI outcomes and improve the overall customer experience, ensuring that operations are resilient and efficient.

Key Responsibilities: • Lead research on AI applications in contact centers • Track trends and regulatory guidelines for AI • Maintain a forward-looking AI strategic roadmap • Translate insights into actionable recommendations • Establish governance to ensure compliance in AI

Requirements: • 8–12+ years in strategy or digital initiatives • Proven success in managing AI implementations • Understanding of operational efficiency metrics • Ability to influence without direct authority • Strong executive communication capabilities

Drive the transformation of customer operations with your strategic vision and expertise in AI and automation. #J-18808-Ljbffr
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Manager of AI and Automation Strategy • Toronto, Canada

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