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Engage People Inc.
Technical Operations Engineer at EngageEngage People Inc. • Toronto, Canada
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Technical Operations Engineer at Engage

Technical Operations Engineer at Engage

Engage People Inc. • Toronto, Canada
8 days ago
Job type
  • Full-time
Job description
Engage is seeking a Technical Operations Engineer to enhance technical and client support services. This role focuses on incident management and prioritization in a dynamic environment.

In this pivotal position, you will assist Operations Management with maintenance and service delivery. You will act as the primary point of contact for both internal teams and clients, resolving incidents and collaborating with development teams. Your ability to prioritize tasks and manage time will be essential for prompt issue resolution.

Key Responsibilities: • Manage ticket queues and escalated incidents effectively • Conduct root cause analyses and suggest preventive actions • Prioritize daily tasks to ensure optimal operational efficiency • Qualify and document customer-reported problems thoroughly • Escalate complex issues to appropriate teams

Requirements: • Bachelor's degree in Computer Science or related discipline • 1-2 years of end-user facing technical support experience • Familiarity with ITSM systems and support tools • Knowledge of AWS services and MySQL queries • Strong communication and analytical skills

This role combines technical expertise with client interaction to ensure outstanding service delivery. #J-18808-Ljbffr
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Technical Operations Engineer at Engage • Toronto, Canada

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