Talent.com
Bell
Expert Consultant in Contact Centre StrategiesBell • Ahuntsic North, ca
No longer accepting applications
Expert Consultant in Contact Centre Strategies

Expert Consultant in Contact Centre Strategies

Bell • Ahuntsic North, ca
6 days ago
Job type
  • Full-time
Job description
Advance client success in contact centre operations through expert consultation. Drive strategic initiatives and process optimization using your in-depth knowledge of technology solutions in a hybrid setup.

In this role, you will serve as a subject matter expert, guiding clients on operational challenges and technology integration. Your focus will be on conducting assessments, recommending enhancements, and delivering high-quality insights to shape the client’s operational landscape. As you work on multiple projects, your efforts will significantly improve customer experience and overall performance.

Key Responsibilities: • Lead workshops to uncover client needs • Assess current contact centre operations and gaps • Design future-state processes and journey mappings • Develop impactful presentations and transformation plans • Utilize best practices to improve client engagement

Requirements: • University degree with 7-10 years in contact centre roles • Expertise in cloud technologies and workforce management • Proven capacity to lead and deliver on client mandates • Excellent verbal and written communication skills • Strong analytical abilities to drive effective solutions

Leverage your expertise to transform contact centre strategies, promoting successful outcomes and enhanced client experiences. #J-18808-Ljbffr
Create a job alert for this search

Expert Consultant in Contact Centre Strategies • Ahuntsic North, ca

Similar jobs

Expert Sales Consultant Elevating Premium Customer Experiences

Miele Australia PtyMontreal (administrative region), QC, CA
Part-time

Deliver exceptional customer service and product expertise as a Sales Consultant.Achieve sales targets while ensuring clients enjoy a premium retail experience in a professional environment.This pa... Show more

 • Promoted

Contact Center Specialist

Connex Telecommunications Inc.Montreal (administrative region), QC, CA
Full-time

Spécialiste du support - Centre de contact.Présentation de l’entreprise : Connex est un fournisseur de solutions technologiques de premier plan comptant plus de 600 professionnels répartis dans 14 ... Show more

 • Promoted

Expert Active Directory Consultant Needed

Tech Talent InternationalMontreal
Full-time

Drive Active Directory solutions as an expert consultant in a hybrid model.Your technical skills in AD management and VMware will enhance security and operational efficiency for client environments... Show more

 • Promoted

Hybrid Consultant for Management Strategies

Decimal TechnologiesLongueuil, Montérégie, CA
Full-time

Shape management effectiveness as a hybrid consultant with bilingual expertise.Use your skills in French and English to enhance organizational methods and train staff effectively.The ideal candidat... Show more

 • Promoted

Expert Presales Consultant Enhancing Healthcare Client Engagement

Groupe Softway MedicalMontreal (administrative region), QC, CA
Full-time

Utilize your skills as a Presales Consultant to improve healthcare delivery.Engage clients and showcase how our software meets their specific needs in a flexible work environment.Your role will foc... Show more

 • Promoted

Implementation Consultant

SpreedlyMontreal (administrative region), QC, CA
Full-time

The Implementation Consultant is responsible for the successful implementation of our most strategic clients and delivering Implementation as a Service, training, workshops, and education sessions ... Show more

 • Promoted

AI Contact Center Solution Consultant

NTT DATA, Inc.Montreal (administrative region), QC, CA
Full-time

Having ongoing opportunities to.Being part of a global organization where you can.We’re committed to building a people-focused environment where you can shine, no matter who you are.Belonging to a ... Show more

 • Promoted

Implementation Consultant

Spreedly IncMontreal (administrative region), QC, CA
Full-time

The Implementation Consultant is responsible for the successful implementation of our most strategic clients and delivering Implementation as a Service, training, workshops, and education sessions ... Show more

 • Promoted

Consulting Manager

CitiXsys - iVend Retailsaint-esprit, qc, ca
Full-time

CitiXsys, its channel partners, and end customers.This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.I... Show more

 • Promoted

Expert Consultant(e) Teams

AvanadeMontreal (administrative region), QC, CA
Full-time

Avanade est à la recherche d’un(e) Ingénieur(e) Microsoft Customer Engineer expérimenté(e) possédant une expertise approfondie de Microsoft Teams, notamment Teams Téléphonie, Microsoft Teams Rooms ... Show more

 • Promoted

Advisory Consultant

HatchMontreal (administrative region), QC, CA
Full-time

Join a company that is passionately committed to the pursuit of a better world through positive change.With more than 65 years of business and technical expertise in , , and , our in tirelessly wor... Show more

 • Promoted

Expert Sales Consultant for Upscale Retail Customer Experience

Miele LimitedMontreal (administrative region), QC, CA
Part-time

Become an expert Sales Consultant in an upscale retail setting, delivering unparalleled customer experiences.Utilize your skills to meet sales goals and showcase premium products.This part-time rol... Show more

 • Promoted

Teamcenter Expert in Business Consulting

AccentureMontreal
Full-time

Lead digital initiatives in manufacturing as a Teamcenter Business Consultant.In this role, you will help streamline product development processes and enhance efficiency using Siemens PLM solutions... Show more

 • Promoted • New!

Expert Wireless Sales Consultant Position

StaplesDorval, Quebec, Canada
Full-time

Become an Expert Wireless Sales Consultant and elevate customer experiences within the wireless department.Leverage your passion for technology to drive sales and cultivate relationships with clien... Show more

 • Promoted • New!

Contact Center Solutions Specialist for IT Technical Advisory

IntactMontreal (administrative region), QC, CA
Full-time

Elevate customer experience as a Contact Center Solutions Specialist.Manage, configure, and optimize technologies vital for seamless operations in a flexible, hybrid work environment.In this pivota... Show more

 • Promoted

Remote Solutions Consultant – South Europe & GCC

Trading CentralMontréal, Montreal (administrative region), Canada
Remote
Full-time

A leading fintech company is searching for a South Europe/ GCC Solutions Consultant to join their dynamic EMEA Solutions Sales Team.This role requires promoting and selling innovative financial sol... Show more

 • Promoted

Senior Client Consultant in Montreal

Confluence TechnologiesMontreal (administrative region), QC, CA
Full-time

Elevate your career as a Senior Client Consultant at Confluence in Montreal.This hybrid role focuses on supporting clients with the Paris investment performance platform and managing relationships ... Show more

 • Promoted • New!

Senior Consultant for Contact Centre Integration

Bell CanadaMontreal (administrative region), QC, CA
Full-time

Become a Senior Consultant at Bell, focusing on contact centre technology integration.Your expertise in cloud solutions and customer satisfaction will be pivotal.This full-time role involves engagi... Show more

 • Promoted

Consultant

ThedecisionlabMontreal
Full-time

Montreal, Canada - Head Office.We started The Decision Lab because we saw a big gap between what science & technology can offer and what is actually applied in the real world.We believe that decisi... Show more

 • Promoted

Customer-Focused Implementation Consultant Role

LightspeedMontreal (administrative region), QC, CA
Full-time

Shape the future of restaurant operations with Lightspeed as an Implementation Consultant in Amsterdam.Help Dutch-speaking customers navigate their new POS systems through live training sessions.Th... Show more