Job descriptionResponsibilities As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle major loss and special risk property insurance claims and high-complexity accident benefit and bodily injury claims. You investigate and approve claims. Your complex, challenging initiatives require extensive knowledge of your line of business. You draw on your sound decision‑making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential.
Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts.
Analyze medical, financial, and job information and determine eligibility for benefits based on statutory criteria.
Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms, meeting deadlines to ensure client satisfaction and avoid penalties.
Negotiate with all parties involved to ensure smooth claims processing and control costs.
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Benefits apply based on eligibility criteria.
Qualifications
Bachelor’s degree in a related field
A minimum of four years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients
Key Competencies Action oriented, Business insight, Complexity, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning
Equality, diversity, and inclusion At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
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