Consultant, Certinia PSA (Professional Services Automation)

Job Type: Permanent
Work Model: Hybrid
Reference code: 133043
Primary Location: Montreal, QC
All Available Locations: Montreal, QC; Ottawa, ON; Quebec City, QC; Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Join Deloitte’s fast-growing Salesforce & Certinia practice, where we help leading professional services and SaaS organizations transform how they sell, deliver, and operate. As a Consultant, Certinia PSA, you will implement solutions that modernize project delivery, resource management, time & expense, billing, and revenue operations.

What will your typical day look like?

As a Consultant, you will be part of the functional workstreams during Certinia PSA implementations while acting as a trusted advisor to client stakeholders.

Your responsibilities include:

• Developing, managing, and strengthening relationships with customer stakeholders
• Supporting workshops to gather requirements, analyze business processes, and recommend improvements
• Working with the broad team of both onshore and offshore resources to ensure our customer’s future state Certinia system architecture is aligned with best practices for technical excellence and professional services operations
• Configuring, customizing, and extending Certinia PSA to meet client needs
• Translating business requirements into clear specifications for developers and ensuring deliverables meet scope, timeline, and budget
• Supporting data migration, testing cycles, deployment, and go-live readiness
• Preparing and delivering end-user and administrator training
• Acting as a trusted advisor by proposing scalable and innovative solutions tailored to client goals
• Contributing to proposals, demos, and internal knowledge development

About the team

You will be part of Deloitte’s Salesforce & Certinia consulting team—an integrated group of experts in quote-to-cash, ERP, PSA, and service delivery transformation. We foster a culture focused on collaboration, continuous learning, and helping each other grow.

Enough about us, let’s talk about you

You are someone with:

• 3+ years’ experience in a Salesforce-platform based consulting role
• Experience with Certinia, Professional Service Automation (PSA) tools and/or Project Management software
• Experience with Accounting, CRM, ERP and/or HCM systems, workflows and processes
• Exposure to integration design architecture between SFDC modules and external systems is an asset
• Certinia PSA Certified Implementation Consultant and/or Certinia PSA Sysadmin Certification is an asset
• Salesforce Certified Administrator, App Builder and Platform Developer 1 certifications are an asset
• Proven expertise in advising and supporting enterprise-scale technical solution design while meeting complex business requirements
• Experience facilitating and/or supporting client workshops; documenting user stories and test scripts as meaningful outcomes
• Strong understanding of software development and deployment processes and methodologies (Agile), particularly on the SFDC platform
• Hands-on experience with professional services operations (projects, resourcing, time & expense, billing, revenue)
• Experience in process diagraming, specifically using Lucid and/or Vizio
• Strong written and verbal communicator in English (mandatory), French is an asset
• A University Degree in Engineering, Software Development, Business Management, or a related field

Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Total Rewards

The salary range for this position is $58,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.