IT Ops Specialist

Description

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Department Overview:

This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties, to help fix incidents and issues. The role belongs in the L2 support team which is accountable to help resolve critical/escalated network incidents.

Overall, the network operations department comprises of the L1/NOC (Network Operational Centre) team that operates on a 24/7 shift-based schedule, the L2 (Tech Response) team, the network Performance and Capacity (P&C) team an operational automation function as well.

The primary accountability of the L2/TR team is to keep the lights on for all critical network services on a global basis.

Job Requirements- Important Skills:

Differentiating skill set:

• Adept at analyzing network traces to identify root cause quickly
• An operations mind set is a must in order to be able to quickly identify and fix the issue and then tirelessly pursue fixing the root cause with other teams as necessary so that future incidents are avoided. This would result in better customer outcomes, which are critical for us to be a better bank
• Supervisory as well as Sr. Consulting type skills are necessary for this role so queue management can be performed if and when needed, also to direct other colleagues towards resolution
• Deep technical knowledge for platforms and the way applications interact with the network are a must. The technical skills need to be wide and deep
• Knowledge of new areas like Cloud, SaaS, ACI, SDWAN, etc. are key in terms of knowing how to troubleshoot across network platforms, including wired and wireless, F5 load balancing and Palo Alto firewalls
• Having CCIE , F5, Palo Alto, DC and SDWAN qualifications will be an definite plus

Other key skills:

• Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
• Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently
• Be dependable, innovative, accountable, passionate, transparent and collaborative
• Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. New technologies like ACI and DNAC are a plus.
• Soft skills – working with people and resolving conflicts.

Job Requirements

Experience

• 10+ years of solid hands-on relevant experience on Wired and Wireless technologies including Routing/Switching, Firewalls, Load Balancing, Cloud, SD-WAN, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.
• Expert level trace analysis skills are a must
• Experience supporting a large and complex network environment, preferably with adequate operational hands-on experience
• Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
• Flexible with on call & rotation and shift timing
• Adequate knowledge and experience to support platforms like

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

The ideal candidate would have ample troubleshooting experience and proven prowess in the network operations. Someone who has had a great operational background and is ready to wear the operational hat. Great communicator capable of working with senior levels of management. Fully hands on resource with ability to multitask, prioritize and deal with challenges in real time. Well qualified with deep and wide skills in all major areas of technology that are important to us, e.g., Palo Alto Firewalls, F5 Load Balancers, SDWAN technologies Cisco/Aruba, SASE, Cloud, etc. and experience using latest tool sets including very deep Wireshark/Extrahop sniffing skills, etc.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet