Director, Patient Recruitment & Retention

Company: BioPharma Services Inc.

Position Title: Director, Patient Recruitment & Retention

Salary Range: $110,000 to $130,000 CAD per annum

Job Class: Full Time

Work Location: Toronto, ON, CA

Position Summary:

Responsible for overseeing all operations related to the recruitment and pre-screening of all participants for clinical trials. Plans, overseas, and executes the recruitment and selection of participants required for all clinical research trials (BE, Phase I, etc.) Directs the Clinical Recruitment team in Toronto which includes, Strategic Operations lead, Recruitment Manager, and Clinical Research Recruiters.

What you will be doing:

Direct the Clinical Research team to meet objectives and deliverables ensuring compliance with study protocol, BPSI SOPs, GCP, and regulatory requirements as well as adherence to assigned study timelines.Set performance targets, develop, and monitor KPIs to ensure success and provide transparency to stakeholders.Develop methods to maximize study participant engagement to minimize cancelations, no-shows, screen failures and ensure the overall health of the patient/participant database; all to ensure no short panels.Work with Marketing department to create strategies to maximize reach, engagement, and conversion of new study participant using digital marketing, social media, and traditional channels.Effectively plan and strategize to reach special patient populations as per the needs of research studies.Participate in writing, review and/or development of study protocols, BPSI SOPs, internal procedures and Quality Management Systems, and study volunteer compensation models.Facilitate protocol feasibility assessments and provide guidance to Medical Writing, Proposal & Contracts and Project Management teams on study design, inclusion/exclusion criteria, labs, study volunteer compensation etc.Assist in evaluating clinic calendar and proposed projects to maximize usage of resources while balancing enrolment.Participate in strategic decisions and partnering activities to increase productivity, reduce costs, and ensure that corporate clinical goals are met on time and on budget.Evaluate and implement scalable digital solutions to meet the high growth of the company and to maximize efficiency and effectiveness with a focus on patient engagement, patient experience, and stakeholder transparency.Meet the Objectives and Key Results as set by Executive Management.Report and present strategy, plans, performance metrics etc. to various stakeholders including Clients/Sponsors.Develops Call Centre operating guidelines and strategies for use of this technology. This includes providing tactical guidance and specialized knowledge to ensure the ongoing operation of the Call Centre. Inclusive of planning, organizing, co-ordinating and directing the Call Centre activities and providing leadership to the recruiting staff and reviewing Call Centre reports and records. Setting Call Centre targets/goals and ensuring high quality of service.Changes from scheduled timelines or recruitment challenges are communicated in a timely manner to mitigate risks associated with study enrolment.Manage the tasks of the Clinical Recruiters including acknowledgement of study briefings, updating the clinical data, responding to inbound calls, and booking appointments.Reviews recruiting information and pre-study documentation generated by Clinical Recruitment Coordinators.Responsible for setting the study specific recruiting plans. This is achieved by striking a balance between subject safety, cost effectiveness, clinic resources, and staff availability.

You have:

Knowledge of Good Clinical PracticeAble to work in research setting and aware of the confidentiality that is required in researchAt least 4+ years’ experience in clinical research or related fieldComputer literacy: MS Office, good communication skills, problem solving, organizational and leadership skillsRelevant previous Management and training experience required

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL, is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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