Sr Manager, Professional Services Cloud Architecture, AWS Professional Services

The Senior Manager, Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER ProServe Leader, this role drives pre-sales technical excellence, people leadership, and regional business performance aligned to ProServe's 3-Year Plan (3YP).

This leader serves as a strategic advisor to customers, partners, and internal AWS stakeholders — engaging C-level executives, collaborating with ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers' cloud journeys.

Key job responsibilities
Regional Leadership & Strategy
- Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs
- Define and execute regional pre-sales strategy aligned to ProServe 3YP
- Partner with NAMER ProServe Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage
- Drive organizational design, resource allocation, and capacity planning
- Serve as a ProServe executive sponsor with customers

People Leadership & Talent Development
- Build and develop PCA Managers and PCAs, fostering technical excellence and customer obsession
- Lead performance management, career development, and goal setting
- Drive hiring, onboarding, and retention to build high-performing teams
- Identify and develop future leaders; ensure team certification compliance

Business Performance
- Own regional Billable Bookings performance through team enablement and strategic opportunity support
- Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design
- Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities
- Champion AI adoption with customers and builders

Customer & Stakeholder Engagement
- Serve as executive escalation point for complex technical and strategic customer situations
- Build C-level relationships and drive business outcomes
- Champion customer satisfaction (CSAT) improvements across all engagements

Operational Excellence
- Establish and track regional KPIs: bookings, margin, CSAT, team development, and operational metrics
- Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
- Foster knowledge sharing, reusable artifact creation, and best practice adoption

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
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Mentorship and Career Growth
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BASIC QUALIFICATIONS

- 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience
- Bachelor's degree in Computer Science, Math, or a related field
- Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions
- Experience engaging with and influencing C-level executives
- Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology

PREFERRED QUALIFICATIONS

- Experience with communication, presentation, and negotiation
- Experience using data analysis to drive business decisions
- Experience managing a budget or P&L
- 5+ years of cloud computing experience
- Experience building and operating a cloud-based architecture
- Experience leading complex programs with significant change impact across organizational boundaries
- AWS Professional level certification, or 3+ years of cloud architecture and solution implementation experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.