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MIMI IMPORTS
Customer service manager - retailMIMI IMPORTS • Guelph, ON, Canada
Customer service manager - retail

Customer service manager - retail

MIMI IMPORTS • Guelph, ON, Canada
1 day ago
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Bilingue
  • Heures de travail: 37.5 hours per week
  • Education:
  • Expérience:

Education

  • College/CEGEP

Work setting

  • Retail/wholesale establishment/distribution centre

Tasks

  • Evaluate daily operations
  • Plan and organize daily operations
  • Manage staff and assign duties
  • Determine merchandise and services to be sold
  • Implement price and credits policies
  • Develop and implement marketing strategies
  • Determine staffing requirements
  • Resolve issues that may arise, including customer requests, complaints and supply shortages

Supervision

  • 3-4 people

Computer and technology knowledge

  • Accounting software
  • Word processing software
  • Database software
  • Inventory control software
  • Electronic mail
  • Spreadsheet
  • Adobe Photoshop
  • MS Outlook
  • MS Excel
  • MS PowerPoint
  • MS Word

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Adaptability
  • Collaborative
  • Proactive
  • Time management
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Initiative
  • Accurate

Screening questions

  • Do you have experience working in this field?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

  • Evening
  • Flexible hours

Experience

  • 3 years to less than 5 years

Employment terms options

  • Morning
  • Day
  • Weekend
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Customer service manager - retail • Guelph, ON, Canada

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