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SOLOSQUID
Professional Services Specialist, Western Canada (Enterprise Physical Security Systems)SOLOSQUID • Toronto, Canada
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Professional Services Specialist, Western Canada (Enterprise Physical Security Systems)

Professional Services Specialist, Western Canada (Enterprise Physical Security Systems)

SOLOSQUID • Toronto, Canada
10 days ago
Salary
CA$90,000.00 yearly
Job type
  • Full-time
Job description
Professional Services Specialist (Enterprise Security Systems) Location: Remote (Western Canada) | Type: Full-Time

About SOLOSQUID SOLOSQUID is a professional services firm that works with enterprise clients to deploy, optimize, and maintain advanced security systems and we build custom integrations when off-the-shelf solutions aren’t enough. We bridge the gap between what traditional security integrators deliver and what modern enterprise environments need.

We're growing and looking for a skilled professional services person who wants to move beyond the “box and cable” world into enterprise problem-solving. Someone who knows their way around Genetec Security Center and can confidently work with clients to deliver rock-solid results.

Who This Role is For

You enjoy working with the Software and Optimization

You're a mid- to senior-level technician or technical specialist with experience in enterprise security systems.

You enjoy troubleshooting, solving challenging technical problems, and working directly with customers.

You’re looking to grow beyond break/fix work into project delivery, optimization, and long-term customer success.

You’re comfortable acting as a technical advisor, working with both internal teams and external clients.

What You’ll Be Doing

Deploying, configuring, and optimizing enterprise Genetec systems and peripherals (access control, video, analytics, and more).

Auditing existing deployments and recommending improvements or redesigns.

Acting as a technical lead on client projects, from kickoff to handover.

Supporting custom integrations and automation developed by our internal dev team.

Providing Tier 2/3 support, identifying root causes of performance issues, and helping customers get the most out of their systems.

What We’re Looking For

3+ years working hands-on with enterprise security systems (especially Genetec).

Strong grasp of networking fundamentals, Windows Servers, and SQL is an asset.

Experience working with enterprise clients - retail, hospitals, utilities, higher ed, airports, etc.

Comfortable juggling multiple projects and working independently.

A desire to grow into a customer-facing role that includes project delivery, optimization, and advisory.

Nice to Have:

Genetec certifications

Experience with scripting, automation, or video analytics

French proficiency (bilingual is a bonus)

Why Join SoloSquid?

Base salary $90,000-$110,000/year

100% remote - with a focus on outcomes

Small team, big impact - you wont feel like a number

Interesting technical challenges that go beyond camera counts

Group Benefits Plan

Room to grow as we expand managed services and pro-services offerings

Apply now and let’s talk. We’re not looking for someone to just “check the boxes” - we’re looking for someone who wants to make a real impact alongside a team that’s redefining what Genetec professional services can be.

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Professional Services Specialist, Western Canada (Enterprise Physical Security Systems) • Toronto, Canada

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