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Canada Ticket Inc.
user support technicianCanada Ticket Inc. • Langley, BC, CA
user support technician

user support technician

Canada Ticket Inc. • Langley, BC, CA
9 hours ago
Salary
CA$33.00 hourly
Job type
  • Full-time
  • Permanent
Job description
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 5 years or more
  • Work setting

  • Private company, corporation or industry
  • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Manage incidents
  • Supervision

  • No supervision responsibility
  • Computer and technology knowledge

  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • Security software
  • Word processing software
  • Mail server software
  • Communication software
  • 3D graphic software
  • Image editing software
  • Programming software
  • Desktop publishing software
  • Database software
  • Programming languages
  • Software development
  • Computer-aided design (CAD)
  • Mac OS
  • Python
  • MS Active Directory
  • .NET
  • C#
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • Specialization or experience

  • 3D Modeling
  • Security and safety

  • Bondable
  • Criminal record check
  • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Standing for extended periods
  • Bending, crouching, kneeling
  • Personal suitability

  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Screening questions

  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?
  • Other

  • Use of artificial intelligence
  • Employment terms options

  • Day
  • Health benefits

  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
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User support technician • Langley, BC, CA

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