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New Age Group
External Security Systems & IT Integration SpecialistNew Age Group • Bon Accord, Alberta, Canada
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External Security Systems & IT Integration Specialist

External Security Systems & IT Integration Specialist

New Age Group • Bon Accord, Alberta, Canada
30+ days ago
Salary
CA$75,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description
External Security Systems & IT Integration Specialist
Location: Concord Ontario
Company: New Age Group
Employment Type: Full-Time Permanent (100% Onsite)
Salary Range: $75000$90000

About New Age Group
For over 25 years New Age Group has been a trusted leader in managed security and technology solutions across Canada and the United States. As we expand were looking for experienced professionals who take pride in their craft value continuous learning follow industry best practices and manufacturer certifications.
If youre driven by excellence continuous growth with a fastscaling organization and committed to delivering top-tier workmanship we want to hear from you.

Position Overview
We are seeking an External Security Systems & IT Integration Specialist to support internal enterprise IT operations while also delivering handson technical support for select external clients particularly involving security and surveillance platforms.
This is a fulltime onsite role based in Concord Ontario. The successful candidate will work closely with the Chief Information Officer (CIO) assisting with execution of daytoday IT operations infrastructure support and project initiatives. The role also involves collaboration with external IT and consultants who provide governance risk oversight and strategic direction.
This position is wellsuited for a technically strong professional with experience in IT systems security integration software and external client environments who is comfortable operating within a structured governance framework.


Key Responsibilities
Internal IT Support & CIO Assistance
  • Support daytoday internal IT operations across all departments
  • Assist the CIO with execution and maintenance of:
    • IT policies standards and procedures
    • Technical documentation change tracking and system diagrams
  • Provide Tier 2 / Tier 3 technical support and escalation handling
  • Support and maintain:
    • Microsoft 365 (Exchange Online SharePoint Teams OneDrive)
    • Azure / Entra ID identity and access management
    • Endpoint devices and security tooling
    • Server storage backup and recovery environments
  • Manage users permissions licensing and rolebased access
  • Maintain IT asset inventories and configuration records
Infrastructure & Networking
  • Assist with administration and troubleshooting of:
    • Firewalls switches wireless networks VPNs and segmentation
    • Internet connectivity and sitetosite WAN links
  • Support system patching upgrades and lifecycle planning
  • Coordinate with vendors and service providers for:
    • Infrastructure support and upgrades
    • Hardware replacements and escalation management

Cybersecurity & Governance Collaboration
  • Work under CIO direction alongside a retained cybersecurity consultant
  • Implement and maintain security controls including:
    • MFA and access control policies
    • Endpoint protection and vulnerability remediation
    • Leastprivilege and auditready access enforcement
  • Assist with:
    • Security documentation
    • Audit and assessment preparation
    • Tracking and remediation of security recommendations
  • Monitor and maintain security posture between consulting engagements

External Client IT & Security Systems Support
  • Participate in approved external client projects and support engagements
  • Provide handson technical assistance for:
    • Milestone Video Management Systems
    • Axis Communications camera platforms
    • ICT GX and integrated access control systems
  • Support deployments configuration troubleshooting and upgrades
  • Produce clear documentation and handover materials
  • Ensure external work:
    • Follows company IT and security standards
    • Aligns with cybersecurity best practices
    • Maintains confidentiality and professionalism

Required Qualifications
  • Minimum 5 years of professional experience in Canada
  • 7 years of experience in enterprise IT systems support or infrastructure roles
  • Handson experience with:
    • Microsoft 365 and Azure / Entra ID
    • Windowsbased environments and endpoint management
    • Core networking (LAN/WAN firewalls VPNs)
  • Solid understanding of cybersecurity fundamentals
  • Comfortable:
    • Supporting both internal teams and external clients
    • Working under CIO leadership
    • Operating within structured governance and documentation standards
  • Strong troubleshooting communication and documentation skills
  • Ability to work fulltime onsite in Concord Ontario

Compliance & Screening Requirements
  • Legally eligible to work in Canada
  • Must pass a clean Canadian Police Background Check
  • High level of professionalism discretion and reliability required

Continuous Learning & Certifications
Ongoing professional development is a core requirement of this role. The successful candidate will pursue continued learning and certifications aligned with business needs including:
  • Microsoft networking or cybersecurity certifications
  • Vendor certifications for:
    • Milestone
    • Axis Communications
    • ICT / GX
    • Integrated video and access control platforms

Preferred Qualifications
  • Experience supporting hybrid internal and external IT environments
  • Exposure to:
    • Video surveillance systems
    • Access control and integrated security platforms
    • Securitysensitive or regulated client environments
  • Experience coordinating with vendors integrators or external consultants

What We Offer
  • Competitive salary and benefits package
  • Stable longterm role within a growing organization
  • Direct collaboration with executive leadership
  • Structured IT governance with cybersecurity oversight
  • Exposure to enterprise IT and toptier security integration platforms
  • Support for training certifications and professional growth

Required Experience:

Senior IC


Experience: years
Vacancy: 1
Yearly Salary Salary: 75000 - 90000
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External Security Systems & IT Integration Specialist • Bon Accord, Alberta, Canada

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