Technical Product Manager

Dream Payments is a leading fintech company that empowers businesses with secure and innovative payment and payout solutions. Specializing in cloud-based payment processing, Dream Payments enables financial institutions, merchants, and insurance providers to seamlessly accept and send digital payments. Dream Payments’ scalable and secure platform helps organizations modernize their payment infrastructure, enhance customer experiences, and drive revenue growth. Trusted by major financial institutions, Dream Payments continues to revolutionize the industry through cutting‑edge technology and strategic partnerships.

About the Role Dream Payments is looking for a highly capable Technical Product Manager to own and scale our Point of Sale (POS) Software and Payments Platform, delivered to merchant acquirers and enterprise partners serving SMBs. This is a platform + distribution product role at the intersection of payments, SaaS, and embedded finance. You will be responsible for defining and delivering a cohesive POS and payments offering that integrates deeply into partner ecosystems, enabling them to better acquire, monetize, and serve merchants. You will work across engineering, commercial teams, and external partners to build scalable, API‑driven payment experiences, ensuring our platform is reliable, extensible, and competitive in a rapidly evolving payments landscape.

What You’ll Own

Define and evolve the product vision and multi-year roadmap

for Dream’s POS and payments platform

Identify opportunities to expand capabilities across:

Merchant onboarding & lifecycle management, Payment acceptance (in-person, online, omnichannel and Value‑added services (reporting, reconciliation, lending, etc.)

Ensure alignment with : Enterprise partner strategies (acquirers, ISOs, banks) and SMB merchant needs

Industry and regulatory trends

Drive build vs. buy vs. partner

decisions

2. Platform Product Development

Own the design and evolution of modular platform capabilities

Translate complex partner and internal requirements into:

Product specs, System‑level requirements, Clear, prioritized backlogs

Partner with engineering on:

Architecture decisions, Scalability, performance, and reliability

Technical trade‑offs and sequencing

Ensure the platform supports:

Multi‑tenant deployments, Partner customization, and High transaction volumes and uptime

Identify opportunities to embed AI‑driven capabilities into the platform, such as:

Intelligent routing and payment optimization, Fraud detection enhancements, Merchant insights and analytics and Automated reconciliation and exception handling

3. End‑to‑End Product Delivery

Write high‑quality:

Product requirement documents (PRDs) and User stories and acceptance criteria

Participate in sprint planning, estimation, and release planning

Ensure on‑time, high‑quality delivery

across multiple concurrent initiatives

Drive release readiness

with cross‑functional stakeholders

Leverage AI tools to improve: Speed and quality of product documentation, Test case generation and QA workflows, and Cross‑team knowledge sharing and alignment

Continuously evaluate and adopt tools that increase product team efficiency and reduce cycle time

4. Partner & Client Engagement

Act as a key product contact for enterprise clients and merchant acquirers

Work directly with partners to:

Understand their distribution models and go‑to‑market strategies, Gather requirements and validate solutions, Support implementations and integrations

Collaborate with:

Sales (deal support, solution positioning), Customer Success (adoption and expansion), and Implementation teams (rollouts and onboarding)

5. Payments & POS Domain Ownership

Own the evolution of: POS software capabilities, Payment acceptance flows (card‑present, card‑not‑present), Device integrations and terminal ecosystems

Ensure seamless experiences across: Hardware, Software, Payment processing layers

Stay ahead of trends in: Embedded payments, SoftPOS / Tap‑to‑Pay, and Omnichannel commerce

6. Data, Performance & Reliability

Define and monitor key product and platform KPIs, including: Payment success and authorization rates, Transaction latency and throughput, Platform uptime and SLA adherence, and Merchant and partner adoption

Use data to: Identify bottlenecks and failure points and Drive prioritization and continuous improvement

Partner with engineering and ops to ensure high availability and resilience

Qualifications 1) Experience

5–8+ years of product management experience in: Payments, fintech, or financial services and POS, SaaS, or platform‑based products

Experience working with enterprise clients or B2B2B / B2B2C models

Strong track record of working closely with engineering teams on complex systems

Experience working with or alongside AI/ML‑powered products or platforms , or applying AI tools within product development workflows

2) Core Skills

Ability to translate business problems into scalable technical solutions

Strong understanding of:

API design and integrations, Distributed systems and cloud architectures and SaaS and platform product models

Excellent communication skills (native English) across:

Technical teams, Business stakeholders and External partners

Strong prioritization and decision‑making in ambiguous environments

3) AI & Automation in Product Development

Experience leveraging AI / Generative AI tools to accelerate product development workflows (e.g., requirements generation, prototyping, documentation, testing)

Ability to incorporate AI into:

Product discovery (summarizing research, extracting insights)

Backlog creation and refinement

Writing PRDs, user stories, and acceptance criteria

Familiarity with tools such as:

LLM‑based agents (e.g., ChatGPT, GitHub Copilot)

AI‑assisted analytics and reporting tools

Strong understanding of prompt design and iterative refinement to improve output quality and team productivity

Ability to evaluate where AI can meaningfully improve team velocity vs. introduce risk or noise

4) Industry Knowledge (Highly Preferred)

Deep understanding of the payments ecosystem , including: Acquirers, processors, gateways, and payment networks

Knowledge of: Card‑present and card‑not‑present flows, Authorization, clearing, settlement, and reconciliation and POS hardware and terminal ecosystems

Familiarity with: PCI compliance and security considerations and Merchant onboarding (KYC/KYB)

Exposure to embedded finance or vertical SaaS

is a strong plus

What Success Looks Like

A clearly defined and executed roadmap aligned with partner needs

Successful delivery of scalable POS and payments capabilities

Strong adoption and satisfaction from enterprise partners

Measurable improvements in platform performance and reliability

A flexible platform that enables rapid partner onboarding and growth

Demonstrated improvements in team productivity and delivery velocity through effective use of AI‑enabled workflows

Identification and delivery of AI‑driven product enhancements that improve platform performance or partner value

Dream Payments is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Dream Payments is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive work environment for all employees. We welcome applications from people with disabilities – accommodations are available upon request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr