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Long View Systems Corporation
Deskside ConsultantLong View Systems Corporation • Toronto, Canada
No longer accepting applications
Deskside Consultant

Deskside Consultant

Long View Systems Corporation • Toronto, Canada
7 days ago
Job type
  • Full-time
Job description
We are looking for an upbeat and proactive Deskside Consultant for our Edmonton branch to support our clients on‑site in Edmonton, 15 minutes southeast of downtown. In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

The successful candidate will be required to travel between multiple sites across Edmonton; as such, a valid driver’s license and reliable transportation are recommended.

A Day in the Life:

Diagnose and resolve incidents associated with application software and operating systems and determine the source of issues and classify their urgency, impact, and nature

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment

Install and support PC, laptop, tablet and mobile hardware and software

Image workstations using Microsoft Intune/Endpoint Manager and deploy workstations

Identify and effectively communicate recurring issues and trends and assist with creating efficiencies and processes

Participate in hardware and software reviews and recommend purchases with members of your team

Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades

Work with hardware and software vendors to assist in remediation of incidents, verify timely product delivery, and ensure that new equipment is installed and ready to operate on schedule

Develop and maintain documentation related to end user experience and devices

Must be able to travel to different client locations in and around Edmonton as required by client needs

What You Bring:

3+ years of IT support experience, including experience supporting a Microsoft environment in a Service Desk or Desktop Support Role

Knowledge of server operations, infrastructure, web interfaces, remote access tools

Hands‑on experience with Windows/Linux/Mac OS environments

Experience with:

Microsoft Office O365

Remote support

PC / printer hardware / VPN / Citrix

Active Directory

Ability to identify issues, elevate appropriately and work to resolve them

Effective written and verbal communication skills

Valid driver’s license and a reliable vehicle

Post-secondary education in a related field

What Makes You Extra Awesome:

CompTIA A+ Certification

Microsoft Certifications

$46,000 - $60,375 a year

Expected 5-10% variable earnings

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

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Deskside Consultant • Toronto, Canada

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