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Astra North Infoteck Inc.
MDM Support Specialist (L2.5) – Microsoft IntuneAstra North Infoteck Inc. • Montreal, Quebec, Canada
MDM Support Specialist (L2.5) – Microsoft Intune

MDM Support Specialist (L2.5) – Microsoft Intune

Astra North Infoteck Inc. • Montreal, Quebec, Canada
24 days ago
Salary
CA$10.00 hourly
Job type
  • Full-time
Job description

MDM Support Specialist (L2.5) Microsoft Intune
Location: Montreal or Mirabel (Hybrid 3 days WFO)

Role Description

  1. Drive shift-left of advanced MDM tasks and contribute to automation and standardization.
  2. Act as an escalation buffer between L2 and L3 minimizing dependency on engineering teams.
  3. Support high-priority and business-critical incidents with clear ownership.
  4. Maintain knowledge articles and SOPs; guide L2 engineers as required.
  5. Stakeholder Management

Must-Have

  • Provide advanced support for enterprise MDM platforms (Microsoft Intune / MobileIron / Endpoint Manager).
  • Resolve complex issues related to device enrollment compliance access policies and application deployment.
  • Manage end-to-end device lifecycle activities across iOS Android and Windows devices.
  • Perform root cause analysis for recurring MDM issues and implement preventive fixes.
  • Excellent verbal and written communication skills

Good-to-Have

  • Working knowledge of Azure AD device identities and authentication flows impacting mobile access.
  • Strong command over ServiceNow for incident problem and change management within SLA boundaries.
  • Support VIP and business critical incidents with strong ownership and communication.
  • Command/Scripting Development PowerShell Script Unix commands.



Required Skills:

60-70


Required Education:

Backend Engineer Kotlin Microservices & AKSRole Overview:We are seeking a highly skilled backend developer with strong experience in modern programming languages and frameworks with primary expertise in Kotlin and exposure to Java microservices and cloud Skills:Proficiency in Kotlin with additional experience in Java (Spring Boot Spring Security) and JavaScript () 5 years of backend development experience including: oUnit testing frameworks (e.g.


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 10 - 10
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MDM Support Specialist (L2.5) – Microsoft Intune • Montreal, Quebec, Canada

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