Customer Support Specialist, Insurance Sales

What it’s like to be a Customer Support Specialist at Federated Insurance

As a fully licensed Customer Support Specialist at Federated Insurance, you play a key role in supporting our commercial micro‑business clients and delivering the exceptional service we’re known for. Reporting to the Sales division, you’re often the first point of contact - providing clear guidance, resolving questions, and ensuring every interaction is a positive experience.

In this role, you’ll balance client service and internal sales responsibilities, handling policy changes, certificates, and new business opportunities while working closely with teams across Underwriting, Billing, Risk Services, and Claims. Using multiple systems and tools, you’ll help ensure our clients receive efficient, accurate, and seamless support.

We want your talent!

If you are great at:

• Delivering friendly, professional service through phone‑based client interactions

• Communicating clearly and confidently with both clients and internal partners

• Managing multiple tasks and systems with confidence and accuracy

• Staying organized and detail‑focused in a high‑volume environment

• Adapting quickly during periods of change and tight timelines

• Collaborating with teammates and internal partners

You have:

• An active OTL license (or the ability to obtain one quickly)

• 3+ years of experience in insurance, customer service, or a related field

• A valid Commercial Lines Insurance license and eligibility to sell new business in applicable provinces

• Experience handling policy changes, client inquiries, and service requests

• Strong computer skills, including working knowledge of Microsoft Office

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work!You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• We offercompetitive salariesand support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

• We help you prioritize your well‑being from day one throughflexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow in your career througheducation assistanceto complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.

• NBFC cares about the communityand supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $58,000 - $88,000. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

Qui nous sommes

Nous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l’un des plus importants fournisseurs d’assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Les assurances Federated.

À la Federated, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.