Quality Assurance - Complaint Coordinator

Employment Type: Salaried
Work Arrangement: Onsite
Employment Status: Full Time
Vacancy Type: Replacement

Position Summary:

The Plant Quality Assurance Manager is responsible for leading, managing, and successfully executing all aspects of the Ventura Foods Quality and Food Safety Systems at the plant level. This will include coordinating with the Regional Plant Quality Assurance Manager and other Ventura plant QA Managers to manage the execution, communication, and training for all policy systems that relate to Ventura systems, customer systems, and all aspects of maintaining adherence to the FDA Food Safety and Modernization Act (FSMA), as well as USDA (if applicable), and other regulatory agencies. This role will also coordinate projects and training support to the Operations teams and be a liaison with company functional groups of Technical Services, Operations Excellence, R&D, HS&E, Sales, Marketing, HR, and Finance. The Plant QA Manager ensures responsiveness and timelines of projects, programs, and management of personnel to delight our customer's customers expectations.

Major Duties and Responsibilities:

• Provides the leadership and management for the Ventura Foods Quality and Safety systems. Leads all aspects of managing plant systems for SOP's, SSOP's, training, and adhering to total product specifications. This includes key Must Do's, Right First Time processing, and Total Product Containment.
• Maintains company and facility policies, procedures, and programs supporting food safety and quality systems. This includes managing special focus for key customer specification requirements, HACCP/GMP's, and SQF II requirements. Includes all second party audits and third party audits to confirm compliance to all food safety and quality systems.
• Manages and ensures direction and training for QA staff and supervisors. Responsible for budget and costs associated with overseeing the Quality Department. This includes compliance and schedules for training, Food Safety and Quality Systems audits, and testing methodologies.
• Leads by example in conducting and analyzing company Quality Assurance plans as it relates to HACCP/GMP's; identifying gaps to improve critical control points and preventative measures. This includes working with the Technical Services and R&D teams in establishing relevant specifications, monitoring and reviewing analysis, corrective actions, and verification procedures.
• Manages statistical evaluation of results to help improve processing and/or product performance. Manages projects to reduce costs, eliminate variation, and/or standardize methods.
• Participates as part of the Plant Management team in the budgeting, people planning, and capital expenditure review process. Maintains department staff reviews and annual performance goals for individuals and self.
• Responsible for overseeing all specifications as it relates to finished goods, processing, raw materials, and packaging. Includes coordination of Kosher and Halal requirements.
• Manages with Operations team complaint review and corrective action resolutions. This includes working closely with the Regional and HQ team to monitor and track complaints with the goals to reduce through continuous improvement plans.
• Is primary plant technical point person for new products and/or test runs. Coordinates new project work with Regional QA, Technical Services and/or R&D. Also oversees and monitors any processing projects for the facility so that product quality is not compromised.
• May represent Plant Manager or Regional Quality Assurance Manager at company and/or industry events.
• Responsible for Food Safety, by following & assuring compliance and implementation of all company policies including Safety & HR policies, procedures, all applicable food regulations, including all current Good Manufacturing Practices.

• Up to 10% domestic travel within the U.S. is required.

Education and Experience:

• Bachelor degree minimum Food Science, Microbiology, or related field or equivalent experience.
• 5+ years of management responsibilities in Quality Assurance, Regulatory, Technical Services, R&D, and/or other food science related field.
• Excellent verbal and written communication skills and good computer skills (Excel, Word, PowerPoint, ERP or related).

Knowledge and Skills:

• Strong leadership and team building skills.
• Ability to prioritize decisions and actions using problem solving and creative thinking approaches.
• Good knowledge in executing and maintaining a Quality Systems program.
• Must have basic knowledge of federal, state, and possibly local regulations and standards relating to Food Safety and Quality.
• This should include aspects of FSMA.
• Good project management skills, interpersonal and supervisory skills.

Why Join Us:

Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves. When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth because you invest in ours.

Ventura Foods offers career growth opportunities as well as competitive compensation and benefits, with coverage beginning on your 1st day of employment.

• Health, Prescription Drugs, Dental & Vision
• RRSP Program
• Life, Accidental Death & Dismemberment, Short & Long Term Disability, Out of Country/Emergency Medical Travel, and other optional benefits.
• Employee Appreciation Events and Employee Assistance Programs
• College Assistance Program
• Annual salary Base Range of $98,394.00 - $127,591.80*
• Annual bonus (based on the incentive program terms and conditions)

*The “base salary range” provided above is a good faith estimate of what we expect to pay for this position in the specified markets. Ventura Foods Canada reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography. Ventura Foods Canada conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.

Physical Demands:
All jobs require sufficient physical strength and dexterity to perform the required task(s) and typically also require at a minimum: intermittent sitting, standing, walking, climbing, squatting, kneeling, pushing, and pulling. Occasional lifting and/or moving up to 50 pounds or more with assistance may also be required. Please see the job description for specific requirements.

Work Environment:
Please see the job description for specific requirements of the position for which you are applying.

Typical shifts are 8-12 hours per day. Additional unscheduled time after hours and on weekends may also be required. Employees must be willing and able to wear personal protective equipment as required by Company policy and/or legal requirements. In addition, certain jobs may require employees to:

• Work outside and/or in adverse temperatures which could include extreme heat, cold, and humidity;
• Be exposed to vibrations, chemicals used in operations, fumes and food allergens (may include soy, dairy and other allergens); and
• Be required to work in confined and dark spaces, and at heights in excess of 18 feet.

Diversity & Inclusion:
Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values. We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace.

Ventura Foods Canada is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds. We welcome and encourage all qualified applicants to apply. Accommodations for persons with disabilities are available upon request for candidates taking part in all aspects of the selection process. Ventura Foods Canada may use AI in certain steps of the recruitment process.