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Harlow Payments
Call centre managerHarlow Payments • Montréal, QC, Canada
Call centre manager

Call centre manager

Harlow Payments • Montréal, QC, Canada
29 days ago
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Bilingue
  • Heures de travail: 34 hours per week
  • Education:
  • Expérience:

Education

  • College/CEGEP

Work setting

  • Relocation costs not covered by employer
  • Urban area

Tasks

  • Analyzes the administrative issues in order to provide help to the employee
  • Sort the technical problems in order to help the employee with established procedures
  • Hire, train, direct and motivate staff
  • Leading/instructing groups
  • Monitor and evaluate
  • Provide staff training
  • Resolve conflict situations
  • Conduct sales calls
  • Supervisory Experience
  • Offer mentoring
  • Monitor staff performance
  • Monitor department's performance
  • Conduct quality audits

Supervision

  • More than 20 people

Policy and program experience

  • Employee recognition

Type of experience

  • Call centre

Area of work experience

  • Quality assurance or control

Area of specialization

  • Sales

Security and safety

  • Criminal record check

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Large caseload
  • Large workload
  • Tight deadlines
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team player

Screening questions

  • Do you have experience working in this field?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

  • 2 years to less than 3 years

Employment terms options

  • Day
  • Overtime available

Health benefits

  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Commission
  • Group insurance benefits
  • Life insurance
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Call centre manager • Montréal, QC, Canada

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