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EntourageSearch.com
Dispatcher/OperationsEntourageSearch.com • Montreal
Dispatcher/Operations

Dispatcher/Operations

EntourageSearch.com • Montreal
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Description

Our client, a top transportation company specializing in local, national, and cross-border services, is seeking a Dispatch/Operations Coordinator. In this role, you’ll manage freight movements, book trucks, plan routes, and ensure timely, cost-effective service. You\\\'ll coordinate with vetted carriers, resolve issues, and maintain high service standards to support our commitment to reliability and customer satisfaction.

Responsibilities
  • Serve as the primary point of contact for a designated portfolio of customers, ensuring efficient and timely movements that meet their specific needs.
  • Coordinate inbound and outbound freight, managing daily priorities and weekly transportation targets.
  • Independently book trucks and plan routes; familiarity with dispatch software, DispatchMate preferred.
  • Ensure carrier compliance with company policies and procedures; negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
  • Communicate with carriers and customers to resolve discrepancies, and manage logistics activities including obtaining shipment rates, negotiating with service providers, tracking shipments, and addressing quality, quantity, and schedule issues.
  • Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOL, and carrier confirmations.
  • Proactively communicate service risks to customers and provide resolution requirements.
  • Familiarity with North American geography and proficiency with basic computer functions; aptitude for learning new software quickly.
  • Demonstrate problem-solving and decision-making skills, with the ability to work both independently and as part of a team.
Qualifications
  • 3-5 years of experience in the transportation industry, including dealing with FTL and LTL shipments.
  • Ability to manage a fast-paced, high-volume workload and multi-task effectively.
  • Excellent written and verbal communication skills; bilingual English and French preferred in order to communicate effectively with all customers across North America.
  • Ability to understand, write, and effectively present instructions, correspondence, and memos.
  • Adaptability to changes in the work environment.
  • Accurate data entry skills and attention to detail.
  • Dependability and strong problem-solving abilities.
  • Ability to work well in both team settings and independently.
  • Effective decision-making skills and practical understanding to follow instructions.
  • Ability to perform basic calculations, such as linear footage.
  • Ability to address problems involving several concrete variables in standardized situations.

Education/Experience:

  • Minimum high school diploma required.
  • Brokerage or Trucking experience is an added bonus.
Job Benefits
  • Parking on site
  • Health Plan
  • Additional Bonus/Commission structure
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Dispatcher/Operations • Montreal

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