Director, AI and Innovations Communications

Director, AI and Innovation Communications Thomson Reuters is building AI systems that transform how professionals work. Your job is to make sure the world knows it.

Position Overview As Director of AI and Innovation Communications, you will drive communications strategy and execution that positions Thomson Reuters as the global technology company leading the AI race for professionals. This central role shapes how we appear to customers, media, employees, and professional communities.

Key Focus Areas Product and Launch Communications

Develop bold communications strategies for AI model and product launches, translating technical capabilities into professional value.

Ensure every launch lands with professional audiences—lawyers, accountants, compliance officers, government agencies—with messaging tailored to their workflows and pain points.

Partner with product and engineering teams to surface stories early and build launch narratives that drive commercial impact.

Develop new and innovative channels for storytelling.

Customer and Impact Storytelling

Lead communications for customer announcements and success stories that demonstrate real-world AI impact.

Build a library of customer proof points and case studies with measurable outcomes for sales and marketing use.

Develop new and engaging content that shows how Thomson Reuters' AI is transforming professional work.

Partnership Communications

Lead end-to-end communications for strategic partnerships, from messaging development through media execution.

Uncover new storytelling opportunities for Thomson Reuters.

Develop relationships and coordinate with partners to ensure aligned activation, messaging, and maximize joint visibility.

Executive Thought Leadership

Support positioning for Thomson Reuters' product and technology leaders through media preparation, speaking engagements, bylined articles, and social content.

Develop platforms that establish executives as authoritative voices on AI for professionals.

Competitive Positioning

Track competitive landscape and develop messaging that draws clear, substantive contrast with competitors.

Arm spokespeople and go-to-market teams with language and proof points to articulate differentiation.

Responsibilities

Develop and execute AI and innovation communications strategies across product launches, partnerships, customer stories, and executive thought leadership.

Lead end-to-end communications for product launches, partnership announcements, and customer stories—covering messaging development, media placement, and internal rollout.

Translate AI product innovations into narratives relevant to professional audiences, focused on workflow transformation and business outcomes.

Work closely with product managers, engineers, and technology leaders to surface stories and translate complex innovations into compelling communications.

Prepare executives for media interviews, speaking engagements, industry conferences, and analyst conversations.

Create high-quality content across formats—press releases, blog posts, case studies, briefing documents, bylines, social content, and sales-facing materials.

Build and maintain relationships with technology, business, and trade media covering AI, legal tech, fintech, and professional services.

Monitor AI industry trends, competitive developments, and regulatory discussions to provide timely counsel and ensure communications remain relevant.

Coordinate with marketing, sales, product marketing, analyst relations, and regional teams to keep messaging aligned and opportunities surfaced.

Build repeatable playbooks and processes that allow a lean team to operate at scale and velocity.

Support issues management related to AI, including responsible AI messaging and reputational matters.

Manage at least 2 direct reports.

About You (Qualifications)

10+ years of experience in technology communications, B2B technology, SaaS, or enterprise software within a large, matrixed organization.

Experience across multiple communications disciplines—product, customer, partnership, and/or executive communications.

Experience leading product and innovation PR teams.

Deep understanding of AI, machine learning, or emerging technologies with the ability to translate complex technical concepts for professional audiences.

Understand how professionals and enterprises evaluate and adopt technology, and can write to that audience credibly.

Track record of building media relationships with technology and business press.

Can move between strategic messaging work and fast-turnaround tactical execution without losing quality.

Experienced in building processes and playbooks, not just executing one-off campaigns.

Strong instincts for competitive positioning and can develop messaging that holds up to scrutiny.

Excited about using AI tools in own workflows to multiply a small team's capacity.

Thrives in fast-moving, matrixed environments where priorities shift and ambiguity is the norm.

Excellent written and verbal communication skills with exceptional attention to detail.

Experience working in a publicly traded company (preferred but not required).

Benefits

Hybrid Work Model: flexible hybrid working environment—2-3 days a week in the office depending on the role—with a seamless digital and physical experience.

Flexibility & Work-Life Balance: Flex My Way policies to manage personal and professional responsibilities, including work-from-anywhere up to 8 weeks per year.

Career Development and Growth: Approach to continuous learning and skill development, Grow My Way programming, and a skills-first culture.

Industry Competitive Benefits: comprehensive benefit plans—flexible vacation, two company-wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and wellness resources.

Culture: globally recognized culture of inclusivity, belonging, flexibility, work-life balance, and leadership values.

Social Impact: two paid volunteer days off annually and opportunities to contribute to pro-bono consulting projects and ESG initiatives.

Making a Real-World Impact: helping customers pursue justice, truth, and transparency.

Compensation Base compensation range for this role in Ontario, Canada is $155,000 CAD - $205,000 CAD, with eligibility for an annual bonus based on enterprise and individual performance.

Equal Employment Opportunity We and Thomson Reuters are committed to equal employment opportunity. We do not discriminate on the basis of race, color, sex, gender identity or expression, pregnancy, sexual orientation, age, marital status, veteran status, or any other protected classification under applicable law. We are an equal opportunity employer. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Additional Information Our use of AI within the recruitment process: Thomson Reuters utilizes artificial intelligence to support parts of the recruitment process. The AI system evaluates information provided, but a human will always be involved in the final decision.

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More information about Thomson Reuters can be found on thomsonreuters.com.

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