Microsoft Dynamics 365 CRM (Sales & Services) Delivery Lead, Director

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Microsoft Dynamics generalist at PwC, you will possess a broad range of consulting skills and experience across various Microsoft applications. Working in this area, you will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Microsoft applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Meaningful work you’ll be part of As a Dynamics 365 CRM (Sales & Service) Lead, Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

Leadership Vision: As the Microsoft “Dynamics 365 Sales & Service” leader, you will build and guide a team of CRM professionals, driving exceptional solutions and positioning PwC Canada as a market leader in the CRM landscape.

Dynamics 365 Expertise: Leverage your profound knowledge and expertise in CRM systems, particularly Microsoft “Dynamics 365 Sales & Service”, to lead successful implementation projects and deliver valuable insights to our clients.

Strategic Alignment with Microsoft: Foster a strong partnership with Microsoft to capitalize on growth opportunities, access the latest “Dynamics 365 Sales & Service” technologies, and expand our presence within the Microsoft ecosystem.

Business Development: Identify and seize opportunities to engage with clients, cultivate new relationships, and elevate PwC's market presence in Microsoft “Dynamics 365 Sales & Service”.

Client Engagement: Work closely with clients, understanding their unique needs and challenges, and deliver tailored Microsoft “Dynamics 365 Sales & Service” solutions that empower them to enhance customer relationships and drive growth.

Team Development: Build and lead a high‑performing team of CRM experts, nurturing their skills and expertise, and fostering a collaborative work culture.

Experiences And Skills You’ll Use To Solve

Consulting and/or operational experience.

Profound knowledge and expertise in CRM systems, particularly Microsoft “Dynamics 365 Sales & Service”.

Leadership qualities and the ability to be recognised as a subject matter expert when our client requires.

Project management and project planning skills.

Clear and articulate written and verbal communication skills.

Good facilitation, delivery skills, presentation and report writing skills.

Effective leadership and people management skills.

Ability to develop and manage senior‑level relationships.

The ability to work on a number of projects, meet deadlines and manage stakeholder expectations.

A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Salary range for this position is $191,200 – $241,200. The posted salary range represents the expected hiring range for PwC locations in major city centres. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm‑wide achievements.

We are committed to providing accommodation throughout the application, interview, and employment process.

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