Application Analyst

Position Summary Reporting to the Manager, Business Applications and Integrations, the Applications Analyst performs a variety of duties related to the implementation, development, and day‑to‑day support of "department specific" packaged software and custom computer applications across the St. Joseph’s Health Centre Guelph. This includes responsibility for the efficient design, scripting, testing and maintenance of moderately complex "department specific" applications and liaison with end users to analyze requirements, identify and investigate potential solutions, assess feasibility of solutions considering available technology, budget, and end user requirements and recommend solutions. The Application Analyst will learn and support a variety of applications across multiple computer platforms, make recommendations for future enhancements, and investigate/correct problems to optimize application use and improve business processes. The Application Analyst will work with users to understand data access/report requests and documents to develop queries and reports and will serve as a liaison between user departments & Information Technology professionals to support and implement changes.

This Applications Analyst position has a focus on user access, provisioning, and security.

Qualifications

Bachelor’s degree in Computer Science, Engineering, Business, or relevant clinical field.

Three to five years recent related experience supporting packaged software and custom developed applications (preferably in a healthcare environment).

Demonstrated ability to work in multi‑functional teams.

Demonstrated ability to work independently and complete and deliver work assignments on time.

Demonstrated effective verbal and written communication skills.

Demonstrated skill in business process reengineering and process flow/mapping.

Previous experience in supporting Clinical, Finance, Payroll, and/or Procurement systems.

Experience with EMR (Epic preferred) and ERP (Workday preferred) platforms.

Previous Epic EMR certifications (Security and Access) are preferred.

Responsibilities

Responsible for managing user access provisioning and deprovisioning across enterprise systems to ensure secure, compliant, and efficient access aligned with business roles and regulatory requirements.

Primary contact and coordination point for issue resolution in relation to the supported "department specific" applications; responsible for engaging with the application vendors for support, upgrades, and escalation issues.

Participate as a co‑chair of selected Application Support teams where necessary for select applications, consisting of end users, members from the Digital Solutions team, and vendors.

Support various Information Technology and Hospital project initiatives; provides data and configuration changes, system testing, prepares documentation of change specifications and participates in go‑live support.

Creates and maintains documentation on "department specific" applications and troubleshoots application issues, including changes in scripting, the creation of functional design documents, and other relevant documents for end users.

Reviews and discusses business problems with end users, developing flow charts and functional specifications to translate business requirements into technical requirements.

Performs "end user" data review and analysis to develop new and improve existing medium‑complexity reports.

Provides technical guidance for evaluation of software applications primarily departmental.

Analyzes and reviews enhancements for compatibility, adherence to operating guidelines, and performs integration testing.

Analyzes system capacity and modifies procedures to solve problems with applications ensuring that applications and information systems offer the highest possible reliability and performance.

Provides technical expertise and assistance in re‑configuring, testing and developing, installing, tuning, upgrading and maintaining "department specific" applications.

Prepares and presents status reports and ad‑hoc reports, creates test plans, analyzes test cases, identifies issues and escalates them to appropriate teams and assists management in the interpretation of available information.

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