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Machine Learning Engineer at StripeMonograph • Toronto, Canada
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Machine Learning Engineer at Stripe

Machine Learning Engineer at Stripe

Monograph • Toronto, Canada
12 days ago
Job type
  • Full-time
Job description
Elevate user support experiences as a Machine Learning Engineer at Stripe in Toronto. Contribute to designing, building, and deploying ML models that enhance self-service capabilities and customer satisfaction.

As a key member of Stripe's Support Experience team, you’ll leverage your AI/ML expertise to develop advanced models and streamline support operations. Collaborating with cross-functional teams, including software engineers and product managers, you will focus on creating efficient ML solutions while utilizing tools like PyTorch and TensorFlow. Your role will involve optimizing conversation models and processing user queries to improve overall support efficiencies.

Key Responsibilities: • Design state-of-the-art ML models for self-serve support • Develop contextual conversation models for user queries • Create pipelines for training and evaluating ML models • Implement features that enhance agent efficiency • Collaborate on AI-driven features and improvements

Requirements: • Bachelor’s in ML/AI or related field • 3+ years in AI/ML and backend engineering • Deep LLM experience with PyTorch and TensorFlow • Proficiency in Python and data science fundamentals • Strong technical leadership and communication skills

Bring your passion for machine learning and help shape the future of customer support at Stripe. #J-18808-Ljbffr
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Machine Learning Engineer at Stripe • Toronto, Canada

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