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McKesson
Director of Contact Center Engineering at McKessonMcKesson • Toronto, Canada
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Director of Contact Center Engineering at McKesson

Director of Contact Center Engineering at McKesson

McKesson • Toronto, Canada
11 days ago
Job type
  • Full-time
Job description
Elevate your career with McKesson as a Senior Director in Contact Center Platform Engineering. Lead a talented engineering team managing diverse CCaaS platforms and technologies.

In this leadership role, you will oversee the engineering team responsible for McKesson’s contact center capabilities. You will be instrumental in driving workforce optimization integrations while managing platforms like Five9 and Genesys. Fostering a culture of technical excellence, you will ensure compliance and deliver on engineering practice maturity across all platforms.

Key Responsibilities: • Lead and develop the CCaaS engineering team across multiple platforms • Drive engineering maturity and establish quality management standards • Own resource allocation for platform portfolio management • Manage lifecycle transitions of contact center systems • Champion AI-enabled engineering practices and workflows

Requirements: • 13+ years in engineering with 6+ years in leadership roles • Deep expertise in CCaaS platform technologies • Proven track record managing multi-platform engineering environments • Applied AI fluency for engineering practices • Strong talent development and high-performing culture building skills

Leverage your leadership and technical skills to enhance McKesson’s contact center engineering initiatives effectively. #J-18808-Ljbffr
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Director of Contact Center Engineering at McKesson • Toronto, Canada

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