OT/IT Operations Manager – Manufacturing Systems

New-Indy Containerboard (NICB) is seeking an IT/OT Site Manager, with a keen focus on optimization, IT business relationship and problem resolution, being responsible for the overall management and support of the network, infrastructure and end-user computing technology deployed at NICB. The right candidate for this position can leverage technology to drive growth, innovation, and operational excellence within the 24/7/365 manufacturing facility. The IT Site Manager leads day-to-day problem resolution within the designated site, while working closely with both NICB’s Enterprise IT Leadership and Site Leadership on setting the strategic direction for the site in alignment with the NICB’s IT & OT Policies & Standards. This includes being the liaison between multiple departments with the site and organization to drive technology initiatives, ensure alignment with business objectives and boost operational excellence.

To ensure success, the ideal candidate should have in-depth knowledge of IT with strong experience in OT platforms PLC and DCS and systems, overall manufacturing technology sectors, and is driven to understand all aspects of NICB’s business, in assuring the effectiveness of IT & OT solutions deployed, and in collaborating to the continuous improvement of NICB’s Enterprise IT & OT going-forward.

What You’ll Do: High-level Day to Day Problem Resolution:

Leverage your technical skills to resolve tickets and problems escalated within the site.

Determine root cause of problems and eliminate those barriers to success.

Work with end users to ensure proper training.

Document all systems, SMEs and system connectivity to ensure support success.

Maintain support agreements on pertinent technologies within the site and maintain that support to minimize technology impacts on the business.

Work with site leadership and NICB’s Enterprise IT & OT teams to develop and maintain and roadmap of the site’s technology stack, including the manufacturing technology areas.

Alert management to emerging trends in incidents.

Work with the business process owners to develop and maintain site Business Continuity Plans.

Drive continuous improvement at the site through technology innovation and process optimization. Use your experience and the experience you gain from engaging with the site and NICB’s Enterprise IT & OT teams to drive projects and initiatives that provide tangible business value.

IT & OT Operations Outline:

Oversee setup of new hire equipment for timely deployment.

Overall control of hardware and software inventory, monitoring rules, and license compliance.

Management of data located on end-user devices.

Manage local network, servers and telecommunications rooms, and wireless infrastructure.

Manage OSIsoft PI, Majiq Elixir, IBM Maximo, QISOFT and other core business applications.

Follow NICB’s Enterprise IT & OT defined best practices, policies and procedures.

Ensuring that standard application sets and permissions to insure, consistent application installation and configuration are deployed and maintained consistently.

Perform network Add/Move/Change requests in a timely manner and maintain strict adherence to documentation policies and procedures associated with change management.

Install and maintain software on desktop and server systems. Remediate any identified vulnerabilities accordingly to NICB’s Enterprise IT & OT policies and procedures.

Provide consultation to users, customers regarding system use, infrastructures, etc.

Manage domain credentials and router/switch configs as needed.

Manage and triage helpdesk support tickets for the site, mentoring and assisting as needed.

Manage the day-to-day scheduling and work such as machine setups – checklists/standards and system “health” checklists. Ensure timely actions on work orders and associated reporting.

End user support for all site’s employees and contractors.

Escalation of support items to NICB’s Enterprise IT & OT Teams when necessary.

Periodic projects include analysis, recommendation and implementation of approved end-user purchased applications.

Vendor support management as needed for hardware/software device maintenance.

Manage site upgrades as needed MDF/IDF/UPS etc.

Manage physical access controls, video security systems and FOBs.

Monitor and analyze daily, weekly, MTD, and YTD reports/stats to report on progress and trends.

Communicate key performance indicators and opportunities with all levels of the organization.

Participate in NICB’s enterprise-wide and site-specific compliance activities.

Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any confidentiality or privacy standards or company policies that you have access or knowledge of, including but not limited to any state or federal regulations such as CCPA, CPRA, HIPPA or PCI.

Project Management & Development Support Outline:

Help Manage (plan, monitor and control) projects for IT & OT, with a focus on milestones/deadlines, deliverable, budgets, resources, and key stakeholder relationships with Site and NICB’s Enterprise IT & OT Teams guidance.

Meet regularly with management and production staff to identify issues and concerns. Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan including project scope, objectives, milestones, deliverables, TCO & ROIC with Site and NICB’s Enterprise IT & OT Teams guidance.

Develop and deliver progress reports, proposals, requirements documentation, and presentations.

What You’ll Need:

Bachelor’s in business, IT or similar discipline, or commensurate equivalent work experience in a technology field.

Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.

Experience with PLC and DCS Systems.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.

Exceptional written and oral communication skills.

Experience within, or supporting, a manufacturing environment.

In depth knowledge of Microsoft operating systems and networking protocols.

Knowledge of computer hardware, networking and system administration.

Experience with both IT and OT/Process Control environments.

Extensive application support experience with MS Office.

Familiarity with the fundamental principles of ITIL.

Experience with system backup and administrative tasks.

Preferable experience with OSIsoft PI, Majiq Elixir, IBM Maximo, QISOFT.

Ability to conduct research into a wide range of computing issues as required.

Ability to absorb and retain information quickly.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Reliable and available to work a flexible schedule including nights and weekends.

What to Expect:

40-hour on-site work week. Emergency call-in availability for 24-hour production environment.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted.

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