Software Engineer - Solutions (Marketplace & AI Integrations)

About Us Suger helps B2B software companies sell through cloud marketplaces such as AWS, Azure, GCP, Oracle, Alibaba, and Snowflake—one of the fastest‑growing enterprise sales channels. Marketplace sales are operationally complex, involving pricing, contracting, billing, revenue recognition, and compliance across multiple providers. Suger removes this complexity with an API‑first revenue platform that powers quote‑to‑cash and marketplace workflows at scale. Launched in 2022, Suger works with over 250 B2B customers, including large enterprises like Snowflake and Intel, and fast‑growing startups such as Glean and Vanta. We’re a Series A company backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.

In this role We’re hiring a Senior Software Engineer – Solutions to work directly at the intersection of product engineering and customer integrations. This is a hands‑on technical role, not a support or pre‑sales position. You’ll work with engineering and product teams to design, build, and launch complex integrations on top of Suger’s platform, while shaping internal systems, APIs, and tooling to make those integrations scalable and reliable. As we expand Suger with AI‑powered agents and infrastructure, the role will increasingly focus on automating and optimizing workflows across pricing, contracting, billing, and compliance.

Responsibilities

Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI‑powered automation.

Lead technical discovery, demos, walkthroughs, and AI‑enabled proof‑of‑concepts, helping customers understand how intelligent workflows fit into their systems.

Troubleshoot API issues, investigate logs, validate configurations, and support escalations across both traditional services and AI‑backed components.

Collaborate with the Engineering team to reproduce issues, debug complex systems, and ensure clear technical handoffs.

Partner with Product and Customer Success to surface customer needs, especially around AI reliability, explainability, and automation, and influence the roadmap.

Create and maintain technical documentation, playbooks, and sample code for APIs, integrations, and AI‑powered workflows.

Translate complex technical and AI‑related concepts for both technical and non‑technical audiences.

Support the Sales Team by aligning on technical details throughout the deal cycle, including positioning AI‑driven value in customer conversations.

Qualifications

2+ years in a software engineering or solutions‑focused role.

Ability to read and write code (JavaScript, Python, Go preferred, or similar).

Experience debugging backend systems, APIs, or cloud‑based applications.

Strong communication skills with professional English proficiency, and the ability to explain technical problems and solutions clearly.

Comfort working directly with enterprise engineering teams and business stakeholders.

Experience supporting both B2B pre‑sales and post‑sales technical activities.

Interest in or experience with AI‑enabled systems such as automation platforms, AI agents, or LLM‑backed services (hands‑on ML experience not required).

Bonus: exposure to cloud marketplaces, SaaS billing, metering, revenue platforms, or workflow automation systems.

Why Join Us

Base Salary Range: $90,000 – $130,000 CAD /year.

Competitive compensation and equity plan.

Work alongside a top‑notch product and engineering team with experience at Google, Meta, Salesforce, Pave, Motive, and Square—building AI agent and AI infrastructure SaaS at scale.

Own a major pillar of our go‑to‑market strategy from day one, with the autonomy to shape how customers adopt Suger’s platform and AI‑powered workflows.

Full healthcare benefits—extended health care, dental, vision, and life insurance.

Monthly office stipends for lunch and commute‑related benefits.

Fast‑moving, flat org structure with real product‑market fit and big ambitions where you’ll ship quickly and see direct customer impact.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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