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TouchBistro
Senior Leader in Customer Success TechnologyTouchBistro • Toronto, Canada
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Senior Leader in Customer Success Technology

Senior Leader in Customer Success Technology

TouchBistro • Toronto, Canada
12 days ago
Job type
  • Full-time
Job description
Transform the Customer Success landscape by leading strategic tech initiatives and AI implementations. Enhance operational efficiency and customer retention with a robust tech stack.

In this senior director role, you will be at the forefront of developing scalable Customer Success systems. Your responsibilities include owning the data strategy and collaborating with key stakeholders to embed AI in daily workflows, boosting both efficiency and effectiveness.

Key Responsibilities: • Design and optimize customer support and retention workflows • Own and enhance the Customer Success technology stack • Lead AI evolution across customer operations • Develop strategies for actionable insights beyond dashboards • Partner with cross-functional teams for implementation

Requirements: • 10+ years in Customer Success Operations or Systems • Strong Salesforce experience, particularly with Service Cloud • Expertise in analytics and reporting technologies • Proven ability to design vision-aligned systems • Background with AI in operational settings

Elevate Customer Success by fostering technology integration and driving proactive, data-informed decision-making. #J-18808-Ljbffr
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Senior Leader in Customer Success Technology • Toronto, Canada

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