Senior Designer – Architecting the Future of Retail

What We do iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail.

Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence.

It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets.

The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients.

iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe.

For more information, please visit www.iqmetrix.com .

How We Do it We are on a self-management journey.

As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses.

Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels.

We are purpose-driven, helping individuals connect to the meaning in their day-to-day work.

Additionally, we are currently on the road to building a diverse and inclusive environment.

Working at iQmetrix means always looking at ways to be better.

About the Role We’re looking for a Senior Designer who doesn’t just design products, they imagine what’s next and make it real.

This is a role for a leader who thrives on creating from zero to one, collapsing traditional boundaries between product, design, and engineering by using AI and code to bring ideas to life. You’ll work in a way that moves quickly from concept to something tangible, building and sharing working prototypes to explore ideas, validate decisions, and shape direction alongside stakeholders. You’ll help us redefine what retail means in an era where technology and human connection converge.

Every decision you make will shape experiences that customers can’t get anywhere else and raise the bar for how our products work in the real world. In this role you’ll define experiences that connect every layer of the business, from front line interactions to back office operations, using AI not just to accelerate thinking, but to shorten the path from idea to something that can be used, tested, and improved. What You’ll Do Define the future of retail experiences, setting a bold vision that influences the entire organization that align with the realities of global operations and multi‑channel strategies across our entire product suite. Architect unified workflows that bridge supply chain, store operations, digital commerce, and partner integrations into coherent end‑to‑end journeys. Be at the forefront of evolving enterprise grade SaaS into an AI first product suite. Lead innovation at scale, applying AI to streamline decision‑making, accelerate prototyping, and unlock new possibilities across product and design. Champion hybrid experiences, where physical meets digital, to reduce friction, increase adoption, and deliver measurable outcomes for customers and partners. Inspire and influence, guiding stakeholders toward transformative outcomes that elevate both the brand and the customer experience. You’ll define the future of retail experiences, setting a clear vision that aligns with global operations and multi channel strategies across our product suite. A core part of the role is moving between design and code.

You’ll use AI coding tools such as Claude and GitHub Copilot to build working prototypes with real logic and interaction, and use those to explore ideas and validate decisions with stakeholders.

We prioritize code based prototypes in real code repos, over static mockups. You’ll architect workflows that connect supply chain, store operations, digital commerce, and partner systems into coherent end to end journeys, while helping evolve enterprise SaaS into an AI first product suite grounded in real product problems. You’ll also shape hybrid physical and digital experiences, reducing friction and improving adoption, and guide stakeholders toward clear, practical outcomes. What We’re Looking For Proven experience in strategic design leadership for enterprise or large‑scale environments., ideally in tech or retail environments. A track record of building products from the ground up, turning vision into reality. Hands‑on expertise with AI‑enabled design workflows (e.g., research synthesis, prototyping, service design ops). A portfolio that demonstrates bold thinking and scalable design solutions. Exceptional communication and collaboration skills; ability to influence at all levels. You have experience leading design in enterprise or large scale environments, ideally in tech or retail, and a track record of building products from the ground up. You actively use AI coding tools such as Claude, GitHub Copilot, or similar to create functional prototypes in code.

You’re comfortable working with real behaviour and system logic, not just visual mockups, and you see code as part of the design process. Your portfolio shows strong design thinking and evidence of things you’ve actually built.

You communicate clearly, collaborate well, and can influence decisions across teams. Why Join Us? You’ll be part of a team shaping the Store of the Future, where every interaction matters and technology meets human connection.

We value creativity, autonomy, and ideas that push boundaries—because the future isn’t waiting, and neither are we.

What We Offer: Begin your journey with a competitive starting salary! Enjoy peace of mind with a comprehensive benefits package for you and your entire family. Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. Invest in your future with our RRSP/401K/PF and Share Ownership plans.

What's even better?

We offer a match program!

We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life. Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. Give back with up to 6 days of paid time off annually for volunteering or personal learning. We believe in the value of taking time to refresh, re-energize, and reflect on your career journey.

Employees are granted a seven-week sabbatical after every seven years of employment! What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix.

Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind.

You’re a go-getter who doesn’t wait around to be told what do to.

Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way.

Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt.

You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? If you’re interested in a career with iQmetrix, please submit your resume and cover letter.

We are an equal opportunity employer.

We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here .

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