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Director, Media Operationsdentsu • Toronto, Canada
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Director, Media Operations

Director, Media Operations

dentsu • Toronto, Canada
9 days ago
Job type
  • Permanent
Job description
Job Description Carat Canada is seeking a forward‑thinking Director, Media Operations who brings a visionary, end‑to‑end perspective to how work flows through an organization. You will be the connective force across processes, platforms, and teams – translating complex business challenges into streamlined ways of working, modernised operations, and automated solutions that scale. Sitting at the intersection of media, data, finance, and technology, you will architect and drive integrated operating models that elevate client delivery, optimise efficiency, and ensure accuracy and transparency at every touchpoint.

What You’ll Do Client & Stakeholder Leadership

Act as the senior operational partner across enterprise accounts, supporting day‑to‑day delivery and long‑term planning

Align cross‑functional teams to client contracts, scopes, and governance expectations

Lead senior client conversations, providing clarity on operations, risk, and resolution

Financial Operations & Governance

Own end‑to‑end billing and reconciliation, including supplier management and discrepancy resolution

Ensure accurate budget delivery, spend actualisation, and proof‑of‑performance

Resolve complex financial issues (credits/debits, late payments, audit queries)

Maintain audit‑ready documentation and controls

Data & Operational Enablement

Apply strong understanding of data workflows and infrastructures supporting billing, reconciliation, and reporting

Assess data quality, traceability, and dependencies across systems

Partner with data and technology teams to drive automation and reduce manual risk

Use analytics to identify discrepancies, monitor delivery, and surface risks

Design processes with scalability and reporting in mind

Process Design & Improvement

Build and evolve scalable operating models that drive accuracy and efficiency

Identify systemic issues and lead cross‑functional improvements

Translate client requirements into clear processes and controls

Compensation & Benefits The salary range for this position is $105,000–$120,000. Actual salary within the range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits are available to all permanent employees.

Accommodation Statement We are committed to working with candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or begin a conversation about your individual accessibility needs throughout the hiring process.

Location Toronto

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Director, Media Operations • Toronto, Canada

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