Customs Coordinator

🌱 Grow With Us – Join the Nature Fresh Farms Team!

Imagine breaking from tradition to ensure a brighter future for generations to come. At Nature Fresh Farms®, we’re committed to nourishing people and the planet through greenhouse farming.

Since 1999, our family-owned company has pursued a simple yet profound goal: to cultivate a kinder, healthier future. Today, we’re proud to be one of North America’s largest vertically integrated leaders in greenhouse-grown produce. While we are growers, we are also greenhouse builders, plant nurturers, and collaborative partners united by shared values and vision.

Our journey is far from over. As we look to the future, we remain committed to:

• Innovation and conservation
• Reducing waste and promoting biodiversity
• Creating a more sustainable, inclusive, and friendlier world for all

🌟 We’re Hiring!

We are currently looking to fill a full-time, permanent position for a Customs Coordinator in our Logistics department at our Leamington office.

What You'll Do:

• Oversee all international imports and exports, including, but not limited to customs systems input and clearance.
• Monitor customs accepted/released status’ and ensure all entries are released by CBP and FDA before delivering to customers.
• Meet legal compliance requirements for all documentation and ensure it is completed according to customer requirements in an accurate and timely manner.
• Gather information and respond to any and all requests for information from government and customs agencies and/or customs brokers.
• Manage product database (produce & dry goods) in the custom brokers portal, including the accurate identification and classification of tariff codes for each product.
• Communicate in a prompt and professional manner with customs brokers, carriers/brokers, and internal team members.
• Obtain the required documents from each party at different points of each shipment.
• Coordinate the preparation and clearance of all cross-border shipments (CAN/US, US/CAN & MX/US), while ensuring timely clearance of all shipments.
• Request and schedule all delivery appointments for customer deliveries.
• Manage, track and trace freight updates in the company TMS system.
• Investigate and resolve shipment/delivery issues that may occur.
• Willing to help in a collaborative team atmosphere when other team members are away or in need of assistance.
• Perform administrative tasks such as copying, filing, faxing, and scanning documents.
• Must comply with all Health and Safety, Food Safety, Bio Security, and Nature Fresh Policies and Procedures.
• Must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• This job description highlights the main components but is not inclusive of other activities that may be required.

What You Bring:

• 1+ years of previous experience in a Logistics environment is preferred.
• 1+ years working experience/knowledge of Canadian and US customs regulations.
• Certified Customs Specialist (CCS) designation considered an asset.
• Possessing a general knowledge of warehouse operational processes is an asset.
• Proficiency in Microsoft Office (Outlook, Word, and Excel) is essential.
• Experience with NAV based ERP, TMS (Truck Management System) and Willson (Broker System) are preferred.
• Very high degree of confidentiality and integrity required regarding all aspects of the business.
• Good interpersonal skills: ability to work collaboratively on cross-functional teams and external parties.
• Ability to manage multiple priorities, strong organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Must be able to work with minimal supervision.
• Available Monday through Saturday – hours will fluctuate according to business needs.
• Must be able to work remotely as needed, including on weekends and holidays.

What To Expect:

• This position works in an office setting in a collaborative team environment.
• Working with minimal supervision during the day but also communicating with different individuals and teams across our facilities and from external organizations.
• Office setting with some– sitting, standing, walking.

💎 Who We're Looking For

We’re searching for passionate, purpose-driven individuals who are eager to make a difference — not just in their day-to-day work, but in the world around them. The right candidate is someone who shares our vision for a kinder, healthier future and lives out values that align with our own.

At Nature Fresh Farms, our GROWS Company Values guide everything we do — from how we collaborate as a team to how we grow as individuals and as a business:

🌱 Growing People – We cultivate greatness, every day

💚 Respect and Care – We care for our people and our communities

👥 One Team – We’re stronger as one

🎯 Win By Challenging – We reimagine what’s possible

🤝 Serve With Purpose – We make things happen

If you’re someone who believes in doing meaningful work, thrives in a collaborative environment, and is motivated by innovation and impact, you’ll feel right at home here.

🌿 Why Work With Us?

• A forward-thinking, sustainability-driven company
• Supportive, people-first workplace culture
• Opportunities for growth, learning, and development
• Competitive wages and benefits
• A chance to be part of something bigger than yourself

📩 Ready to Grow With Us?

If you're inspired to make a real impact and grow your career in an innovative, purpose-driven environment, we’d love to hear from you!

Click the “Apply” button and submit your resume to take the next step in your career with Nature Fresh Farms.

Nature Fresh Farms is committed to providing an inclusive and barrier-free work environment, beginning with the hiring process. We are an Equal Opportunity Employer and welcome applications from candidates, in accordance with all relevant legislation. Nature Fresh Farms provides an accessible environment in which all individuals have access in a way that respects the dignity and independence of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.