Job Description
We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer/employee experiences for a digital platform. You will collaborate closely with various product partners, designers, researchers and other content designers to ensure the delivery of high-quality and accessible content. The ideal candidate is expected to have excellent organizational and stakeholder management skills. Responsibilities: • Collaborate with product managers, designers, researchers, and developers to craft clear, concise, and user-centered content for an investment platform. • Write and structure content for digital experiences, including UI copy, error messages, onboarding flows, and help content, ensuring clarity and accessibility. • Apply content design principles and plain language standards to create intuitive experiences that meet WCAG accessibility guidelines. • Partner with UX Researchers to validate content through usability testing and incorporate insights into iterative improvements. • Participate in design and content sprints, contributing to ideation sessions and ensuring content aligns with design system standards. • Maintain and update content within design systems and documentation tools (e.g., Figma, Zeroheight), ensuring consistency across multiple portfolios. • Manage content governance processes, including version control, backlog prioritization, and stakeholder approvals. • Advocate for content best practices and user-centered design across teams, providing guidance and training where needed. • Collaborate on localization and tone-of-voice guidelines to ensure content resonates with diverse audiences. • Track and measure content performance using analytics and feedback loops to inform continuous improvement.
Required Skills & Experience
Nice to Have Skills & Experience
Content Designer • Toronto, ON, Canada
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