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Ateko, backed by Bell Canada
ServiceNow Technical Advisor (remote work)Ateko, backed by Bell Canada • Toronto, Canada
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ServiceNow Technical Advisor (remote work)

ServiceNow Technical Advisor (remote work)

Ateko, backed by Bell Canada • Toronto, Canada
12 days ago
Job type
  • Full-time
  • Remote
Job description
Reliability Status clearance or ability to obtain one Responsibilities

Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization Identify opportunities to improve the quality of the data in the CMDB Troubleshoot, debug and enhance existing CMDB interfaces Develop and maintain a technical project plan, including key milestones and provide regular status updates Create ServiceNow epics and stories Document key technical decisions, issues, and enhancements through the entire development lifecycle Report on the status and progress of development work Work with the support team to ensure an effective transition from development to operation environment Provide technical guidance and subject matter expertise to various stakeholders throughout the life of the project Communicate and collaborate effectively with project team members and key stakeholders across all project phases Identify opportunities to leverage ServiceNow automation/AI capabilities to improve CMDB data quality and operational efficiency, subject to applicable policies, approvals, and platform licensing Required Qualifications & Skills

The Consultant should have the following qualifications and skills: University degree or college diploma in a related field A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations A minimum of five (5) years of recent demonstrated experience with ServiceNow CMDB Demonstrated, hands‑on experience with the ServiceNow CMDB data model, CI lifecycle and relationship mapping, including Discovery / Service Mapping, and integrations impacting the CMDB (as applicable) Demonstrated hands‑on experience with CMDB data quality governance, including KPIs, controls, reconciliation and normalization Additional Qualifications

The following will also be considered: Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks Demonstrated experience working and leading discussions with a broad set of stakeholders Demonstrated experience with ServiceNow automation and AI features (where licensed/approved), applied to improve operational efficiency and data quality Knowledge of governance requirements for automation/AI solutions in regulated environments, including privacy, security and auditability controls Accessibility

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements. If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com

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ServiceNow Technical Advisor (remote work) • Toronto, Canada

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