The client is seeking a project manager responsible for the complete delivery of an initiative Cross-functional transformation, the "Service Standards," is linked to its 2035 Customer Experience ambition. The mandate emphasizes the human element: evolving practices and behaviors across a large organization, placing change management at the heart of the role, alongside traditional project management (project plan, budget, schedule, single reporting line).
The recurring terms (cross-functional, alignment, sponsor, steering committee, political skills) indicate a multi-stakeholder environment where coordination and political navigation take precedence over technical execution. The mention of a software integration and platform change project adds a technology delivery dimension, without making the position an IT role.
The ideal candidate is a senior transformation project manager, distinct from a project coordinator (PCO) and a change management consultant without delivery accountability.
Requirement
Desired
Asset
Note: The behavioral skills listed in the mandate (working in complex contexts, fostering a collaborative culture, and planning and coordination abilities) are primarily assessed during the interview process and not based on the resume.
WHAT WE DON'T WANT
Project Manager • Laval, Qc
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